Job description
About Us:
Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at .
Candidate Location: Philippines, preferably in Metro Manila.
Highly competitive salary and benefits package based on experience and qualifications.
Permanent Work-From-Home arrangement.
Internet and Mobile Allowance.
Upon hiring
Internet Allowance: 2500
Mobile Allowance: 500
Upon Regularization
10 Days Vacation Leave
10 Days Sick Leave
HMO
3 Years Of Work Anniversary as Regular Employee
Rice Subsidy
Birthday Leave
14th Month Pay
5th Year Of Work Anniversary as Regular Employee
Retirement Plan
+1 total Free HMO Dependent
15 Days Of Vacation Leave
7th Year Of Work Anniversary as Regular Employee
20 Days Of Vacation Leave
+2 total Free HMO Dependent
Ticket Creation: Managing tickets for proactive network alerts, change requests, inquiries, and level 1 configuration changes.
Troubleshooting: Investigating and resolving basic network issues reported by end-users or monitoring tools, adhering to established procedures.
Circuit Troubleshooting: Reporting circuit-related problems to Internet Service Providers (ISPs) and collaborating for resolution.
Tool Maintenance: Ensuring the upkeep and accuracy of Remote Monitoring and Management (RMM) and Network Management Systems (NMS) tools.
Documentation: Creating and updating network documentation, including diagrams and standard operating procedures.
Incident Communication: Providing updates to internal teams, clients, and vendors to resolve network-related incidents.
Customer Ticket Updates: Regularly updating customers on the status and progress of their tickets.
Project and Report Support: Assisting with projects and report generation as needed.
Network Maintenance: Participating in network maintenance activities during or outside of business hours as required.
Bachelor's Degree in Information Technology, Computer Science, or a related field.
Minimum of 2 years of relevant experience in network engineering or a similar field.
Thorough understanding of IT LAN and WAN networking concepts.
Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies.
Hold industry certifications such as CCNA or Fortinet NSE; CCNP certification is advantageous.
Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors.
Commitment to ongoing learning, training, and development.
Requirements:
Willingness to work remotely and on flexible shifts.
Reliable home internet connection and a quiet work environment.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.