Job description
Functional overview
Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness,
come join us at Zoom!
We are looking for SMB Account Executives based in Manila, to create long-term & trusting relationships with our existing customers. The role is to oversee a portfolio of assigned customers where you will be tasked in growing and maintaining them. This will be done through driving product adoption, delivering
campaign messages, ensuring our clients meet their video & and online meeting needs and actively seeking upsell opportunities. You will also be responsible in acquiring net-new customer through referrals and prospecting.
Furthermore, this role will include connecting with key business executives and stakeholders. You will liaise with cross-functional internal teams (including Customer Service and Product Development dedpartments) to improve the entire customer experience.
If you are familiar with Salesforce.com, have a flair for client communication and understand customer behavior, we would like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.
Duties and responsibilities
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics
Collaborate with sales team to identify and grow opportunities within your portfolio
Assist with challenging client requests or issue escalations as needed
Minimum competencies
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Proven ability to juggle multiple account management tasks at a time, while maintaining sharp attention to detail
Excellent listening, negotiation, and presentation abilities
Strong verbal and written communication skills
Willing to work night shift (US hours)
Minimum qualifications
3+ years work experience as an Account Executive, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role preferably in the technology field
Direct SaaS/ Cloud selling experience SaaS video or web conferencing solutions selling experience preferredSolid experience with CRM software (e.g.
Salesforce, Zoho CRM or HubSpot) and MS Office is preferred
Experience delivering client-focused solutions to customer needs through consultative selling
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.