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Job description
SOCi, the marketing platform for multi-location brands, is currently looking for an energetic self-starter that possesses exceptional written communication skills, a strong knowledge of social media—in particular, online review networks such as Yelp, Apartment Ratings, Facebook and Google My Business—and a keen attention to detail. The person in this role is responsible for monitoring and responding, in writing, to online reviews on behalf of our top property management and brand clients, in an extremely timely and professional manner. The person in this role will receive communication guidelines regarding specific situations, but the role requires someone who can respond thoughtfully and articulately representing our customers brand, style, tone and general customer care guidelines. The Reputation Management Specialist will work under a Professional Services Manager of Reputation Management and closely with customers and other specialists.
WHO WE ARE
SOCi is one of the fastest growing technology companies in the United States, ranking in the top tier of Inc 5000’s Fastest Growing Companies in America list for the last several years consistently. The builder of an award-winning enterprise SaaS marketing platform, and one of Forbes’ Best Startup Employers, SOCi boasts hundreds of the world’s largest brands as its customers. At SOCi, nothing is more important to us than the customers we serve every day. The SOCi platform specifically solves complicated marketing and workflow problems for national and global multi-location brands that want to scale and optimize their digital presence. View more on our Awards & Accolades here!
Health Insurance/HMO
Enjoy unlimited MadMax Coffee
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves
Conduct research, document findings and draft thoughtful and articulate responses to customer reviews
Use and understand the SOCi reporting suite to ensure that Service Language Agreements are met on a weekly basis
Using the SOCi platform, closely monitor and strategically respond to online reviews across various platforms (Yelp, Google My Business, Facebook, Apartment Ratings, etc.), including any reviews that may have been updated or received late in the platform
Collaborate with SOCi customers via email and virtual meetings about their reputation management questions and concerns, and be able to provide high-level customer service to critical accounts
Attend relevant meetings and update other Reputation Management Specialists, as necessary
Perform special projects upon request
Be able to bring forward creative solutions and ideas that will help improve the product and the role
Strong customer service background with two or more years of customer-facing experience required
Excellent English writing skills are required - including spelling, grammar and punctuation expertise
Exceptional attention to detail is required
After completing our extensive employee onboarding process, the ability to work independently is required
Ability to work in a fast-paced environment is required
Must have the ability to maintain focus and execute in a productive, consistent manner
Experience in social media marketing, local marketing, reputation management is preferred
Strong technical aptitude with platforms such as Facebook, Yelp, Google and others preferred
University degree in communications, English, marketing, business, journalism, public relations, or related field is required
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.