Job description
This is a remote position.
The position is for someone with clear and demonstrable experience in Zoho One. The right individual will have experience as an Organization Administrator. The right individual will provide expert guidance best practices and consultative guidance on enhancing the company functions. Job Responsibilities
Support the overall operational success of the organization by supporting our team and members’ needs
Work closely with the Operations Manager to evaluate and improve the efficiency of our systems and workflows
Assist with operational tasks related to live launch events (4-5 times per year)
Send program evaluation surveys to members and report on results
Upload audio/video files and content to membership site
Maintain our member database and assist with members on-boarding and off-boarding
Maintain program and team calendars
Take notes during meetings and post share with the team
Create and schedule emails to members and alumni
Mention the code word “Results Driven Success” in the last application question
Create and maintain company SOPs and create training materials as needed
Schedule posts in multiple Facebook groups
Manage database of member testimonials and other company assets
Create basic graphics according to brand guidelines in Canvas
Attend company workshops and live events (virtually) as well as bi-annual team retreats
Manage tasks and projects as they arise - rolling up your sleeves to get it done
Proofread and edit copy for accuracy and incorporation of program changes
Create and update automations
Respond to member and team inquiries in the Support email inbox
Troubleshoot issues that arise with curiosity, calm and collaboration
Other tasks to support the Operations Team
Requirements
Job Requirements
Reliable internet connection
Reliable and distraction-free work environment
Travel twice a year for team retreats (one international)
Qualifications
3+ years Operations / Virtual Assistant / Administrative / Executive Assistant experience
Fluency with Zoho Sheets / Excel (comfort with learning new advanced spreadsheet skills)
Experience Zoho Click or other messaging platform
Comfortable with systems and online technology / social media
Strong verbal and written communication skills; must be fluent in English
Strong interpersonal skills
Organizational skills, and the ability to time-block, prioritize and meet deadlines with minimal supervision
Benefits
Core Values
Ownership -you take responsibility for your role in the growth of the company
Resourcefulness- you seek to figure things out on your own before asking for help
Continuous Improvement- We make choices and pursue goals that help us grow as team members and help our company grow as an organization
Results DrivenService- we are obsessed with member results and providing the service that gets them there; we have one common vision within the company and know that providing amazing service is what brings results
Support- we help one another and members no matter what department or role, with a smile and a desire to help truly
Personal Touch- We go above and beyond to make members of our program feel valued and
Authenticity- We don’t sugarcoat things; we tell it like it is, but in a way that meets the above values
Physical Requirements
Prolonged periods sitting at a desk and working on a computer
Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. If your experience is close to what we’re looking for, please consider applying.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.