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Job description
Description Join the dedicated team at the Connie Frank Kidney Transplant Center, where you'll play a key role in supporting our mission to provide exceptional patient care. Under the general supervision of the Clinic Manager and Administrative Nurse III (AN III), the Patient Services Representative serves as the first point of contact for patients and provides vital administrative and front-desk support.
Key Responsibilities:
Greet and register new patients, and assess insurance pre-certification requirements
Accurately input and update patient demographic and insurance information in the CareConnect system
Prepare billing forms and medical record documentation for patient visits
Handle appointment scheduling and patient check-out, including authorizations for diagnostic studies and follow-up visits
Process all payments (cash and credit card), issue receipts, and complete daily deposits to the finance office
Collaborate with clinical and administrative teams to address issues and ensure smooth clinic operations
Provide after-visit summaries and guide patients on accessing MyChart
Respond to patient inquiries promptly and professionally, both in person and by phone
Support data collection, census tracking, and appointment coordination for all physicians using the Center
Perform additional duties as assigned by the Clinic Manager or AN III
Reporting Structure:
Reports directly to the Clinic Manager and/or AN III as needed.
Salary Range: $30.30-$43.49/hourly
Qualifications Required:
Detailed knowledge of hospital admissions/registration procedures
Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment
Experience working in a medical setting
Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book
Recent patient registration and appointment scheduling experience
Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person
Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community
Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload
Skill in following through on assignments to completion
Ability to use diplomacy and respect confidentiality in sensitive situations
Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel
Oral and written communication skills to convey information clearly to patients, faculty and staff
Demonstrated excellent interpersonal skills, customer service skills, time management and organizational skills
Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones
Ability to maintain confidentiality on patient and physician issues
Proficiency with Microsoft Word & PC and access database systems
Skill in performing basic arithmetic operations; maintaining statistics and performing cashiering functions
Desired:
Experience with UCLA EHR (Care Connect)
Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system
English/Spanish bilingual oral communications skills to conduct admission/registration interviews
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.