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Job description
Administrative Patient Services Representative - ENT | BLS CertifiedCuba, MO $32,009 - $41,099 a yearFull TimeThis full-time, day-shift role serves as the welcoming voice and face for an ENT physician's office within a regional healthcare system in the Midwest. The ideal candidate will demonstrate professionalism, exceptional customer service, and the ability to multitask efficiently in a fast-paced medical office environment.Key ResponsibilitiesPromptly answer and direct telephone calls with courtesy and professionalism.Greet patients warmly and communicate clearly with patients and their families, keeping them informed throughout their visit.Accurately collect and enter patient demographic and insurance information into the system.Maintain strict confidentiality and adhere to privacy regulations regarding protected health information.Schedule appointments following established protocols and assist patients or guardians with patient portal setup at the time of service.Conduct patient confirmation calls and guide patients to complete necessary registration paperwork via the patient portal.Handle messages efficiently and update patient records as needed during each encounter.Verify insurance coverage, collect co-payments, and inform patients about their financial responsibilities.Demonstrate accountability, work independently, adapt to change, and maintain punctuality and attendance standards.EducationHigh school diploma or equivalent is required. Preference given to graduates of accredited medical receptionist programs or candidates with two years of healthcare experience.ExperiencePreferably two years of experience in a general medical office or similar healthcare setting, with demonstrated responsibility and customer service skills.CertificationAmerican Heart Association Basic Life Support (BLS) certification is required.Mental and Physical RequirementsThis position requires considerable mental focus and physical activity including lifting up to 35 lbs, frequent walking, standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.Working ConditionsWork is performed in a medical office environment with potential exposure to infectious diseases and occasional encounters with hostile individuals. Minimal physical discomfort is expected.
Worksite address
cuba, MO, 65453, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.