About this opportunity
MLee Healthcare Staffing and Recruiting, Inc lists this Administrative Program Specialist - Patient Access opportunity in copalis beach, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Administrative Program Specialist - Patient AccessJoin a dynamic healthcare team in the Pacific Northwest as an Administrative Program Specialist focused on patient access coordination. This full-time role involves managing the administrative aspects of patient care within a clinical service line, ensuring a seamless and supportive experience for patients from scheduling through follow-up.Job SummaryAs a Program Specialist, you will be the primary contact for patients, assisting with appointment scheduling, providing information about clinical services and insurance processes, processing referrals, and confirming authorizations. You will collaborate closely with healthcare providers, technicians, and clinical support staff to facilitate efficient and high-quality care delivery.Key ResponsibilitiesSchedule appointments, consultations, and follow-ups within assigned service lines.Coordinate with patient access teams and clinical staff to optimize scheduling and resource use.Communicate appointment details and preparation instructions clearly to patients.Serve as an expert on patient access workflows, addressing inquiries and ensuring effective communication.Educate patients on procedures, policies, and expected outcomes.Maintain accurate and confidential patient records.Manage referrals, authorizations, insurance verifications, and pre-certifications, monitoring expiration and proactively seeking extensions.Support department initiatives including waitlist management and special projects.Follow up with patients regarding test results, orders, and questions.Adhere to established policies, procedures, and regulatory standards while delivering excellent service.Education and ExperienceHigh school diploma or equivalent required; Associate Degree preferred.Minimum of 2 years' experience in healthcare, preferably in patient access or related administrative functions.Knowledge of medical terminology and insurance processes including verification and claims submission.Proficiency with electronic medical records (EMR) and office software applications.Skills and AbilitiesStrong organizational skills with the ability to prioritize and adapt to changing demands.Excellent written and verbal communication skills tailored to diverse audiences.Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook).Ability to handle confidential information with discretion and maintain accurate documentation.Demonstrated teamwork, customer service, and interpersonal skills in fast-paced environments.Independent problem-solving and sound judgment to complete tasks efficiently.Physical RequirementsIncludes occasional lifting and carrying of items up to 35 lbs, frequent standing, walking, bending, and stooping. Normal vision, hearing, and speech capabilities required.Work EnvironmentThis position operates on an 8-hour shift schedule within a supportive healthcare setting in the Pacific Northwest region, offering a balance of privacy and access to urban amenities.BenefitsComprehensive benefits package designed to support your well-being and professional growth, including competitive compensation, medical and dental coverage, vision care, retirement plans with employer contributions, employee assistance programs, tuition reimbursement, wellness programs, and access to on-site fitness facilities.
Worksite address
copalis beach, WA, 98535, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.