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Job description
Answering Service Agent RoleEmpathize. Communicate. Resolve.We're seeking top-notch Answering Service Agents to deliver exceptional support for our clients. While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed.Answering Service Care proudly serves a diverse range of industries, delivering tailored communication solutions that meet the unique needs of each client. From medical and real estate to legal, home services and contractors, finance, technology, and business services, we specialize in providing seamless, professional support across all service industries.What You'll DoAnswer inbound calls and make outbound calls with professionalism, warmth, and accuracyFollow call scripts and industry-specific guidelines while actively listening and addressing caller needsPerform lead intakes, gather information, and document details with precisionSchedule appointments and transfer calls to the appropriate contacts as neededDispatch messages accurately and efficiently, ensuring clear and detailed communicationNavigate multiple systems and maintain thorough call documentationProvide outstanding customer service by demonstrating empathy and patienceLive chat, SMS, and email supportQualificationsStrong verbal and written communication skillsAbility to multi-task and remain focused in a fast-paced environmentExcellent listening skills and a keen attention to detailEmpathetic and compassionate approach to customer interactionsIntermediate to advanced computer skillsAbility to maintain positivity and patience under pressureCompensationAt Answering Service Care, we reward hard work and dedication, with competitive pay, weekly direct deposit, and real bonus potential. We're committed to supporting our team members as they excel in their roles and contribute to our collective success. Our wages are among the best in the industry.Weekly Performance Bonuses. Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay per State)Answering Service Agent Rates of Pay:New JerseyPay Rate at Hire: $18.50/hr + Weekly Performance Bonus Potential4 Month Anniversary: $19.00/hr + Weekly Performance Bonus PotentialBenefitsHealth/Dental/Vision Coverage (FT)PTO (Start earning on day one)Employee Assistance Program (Free Training & Development Courses)Childcare ReimbursementGym Membership ReimbursementCore ValuesProfessionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.Always Improving – We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.T.E.A.M. (Together Everyone Achieves More) – As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.Innovation – We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.Join Our TeamReady to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.
Worksite address
robbinsville, NJ, 08691, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.