About this opportunity
Dave's Hot Chicken lists this Assistant Manager opportunity in san bernardino, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Summary
The Assistant Manager supports the Assistant General Manager & General Manager in the daily responsibilities required to keep the business running smoothly. The Assistant Manager directs employees and ensures that work is being completed in a timely and effective manner.
Duties
The Assistant Manager ensures that Shift Leaders and Team Members are performing their job responsibilities and meeting
expectations in all areas of their job.
In addition, they:
Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
Communicate to their immediate supervisor when additional training guidance and practice is needed
Effectively and consistently conduct and/or ensure that required Ops Walks and Q&A checks to correct areas of opportunity are being completed
Ensure that shift schedules are organized for Team Members and monitor attendance, tardiness and time off
Assign duties to specific employees based on role and skills
Understand how each job responsibility impacts guests, employees, and overall restaurant operations
Ensure Shift Leaders & Team Members work together with their co-workers to prepare items on the Dave's Hot Chicken menu while following cooking instructions, safety procedures, and sanitary requirements
Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
Handle guests' concerns and complaints professionally and calmly to resolve problems according to restaurant policy
Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy
Are performance-oriented and performance driven; understand performance expectations and are aware of performance results
Provide direction/supervision/ feedback for Shift Leaders & Team Members to maintain levels of high productivity and team morale
Communicate Shift Leader & Team Member work performance to the restaurant management team and appropriately address performance issues
Train, schedule and manage employees in daily tasks
Balance cash drawers and prepare cash deposits as assigned by the restaurant management team
Assist the Assistant General Manager & General Manager as directed
Abide and enforce to the rules and direction given by the restaurant management team
Job expectations
The Assistant Manager is expected to be consistent with and supportive of the restaurant's business plan.
In addition, they:
Effectively plan, organize, and implement all daily operational routines and activities alongside the Shift Leader
Ensure all required administrative duties and daily paperwork including required checklists are completed
Supervise and perform closing and/or opening activities as directed by the restaurant management team
Establish an environment of trust to ensure honest, open, and direct communication
Role model and set a positive example for the entire team in all aspects of business and personnel practices
Follow all company guidelines for food and cash controls; follow all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities
Ensure that they and all Shift Leaders & Team Members abide by company policies and directives
Support the goals, decisions, and directives of the restaurant management team and is not insubordinate
Contribute to the restaurant's success by accomplishing the expected work during each shift consistently
Communicate effectively with Shift Leaders, Team Members and management to resolve any interpersonal issues as needed
Requirements
Current student or high school diploma/GED preferred
Must be at least 18 years old and fluent in English
Certified in all stations following the DHC Training Program
Flexibility to work nights, weekends, and holidays
Ability to stand for long periods of time and work in a fast-paced environment
Positive attitude while conducting any and all duties
Commitment to guest satisfaction
Effective communicator with co-workers and the restaurant management team
Transportation & Accessibility
Must have reliable transportation to work, a driver's license and proof of insurance
Must have telephone or other reliable method of communicating with supervisor and co-workers
Hours
Must be able and willing to work flexible hours including opening and closing shifts
This includes working weekends/nights and holidays whenever necessary
Skills & Abilities
Ability to delegate tasks
Excellent time management, organizational and planning skills
Strong people/guest service skills
Ability to look at the restaurant operations from a guest's point of view
Ability to take initiative and solve problems
Able to stand for long periods of time
Able to bend and stoop
Able to work around heat
Able to work around others in close quarters
Able to lift 50-75 lbs. comfortably
Worksite address
san bernardino, CA, 92409, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.