About this opportunity
Luxe Brands lists this Assistant Store Manager [Charlotte, NC] opportunity in charlotte, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
Reports To: Store Manager
Location: Charlotte, NC
Employment Type: Non-Exempt
Schedule: 40 hrs/week - 3 weekdays + Open availability Sat–Sun
Position Summary
The Assistant Store Manager is responsible for driving both individual and store sales, delivering an exceptional customer experience, and overseeing daily operations. This role supports employee development by leading, coaching, and helping to hold the team accountable, while also fostering a positive and collaborative work environment. Reporting directly to the Store Manager, the Assistant Store Manager works closely with other boutique teams to ensure consistency across Luxe Brands. A key focus of this role is creating a personalized, memorable shopping experience for each Bride-to-Be—making sure she feels confident, celebrated, and supported throughout her journey. This position requires strong sales ability, excellent customer service, and sharp attention to detail. Successful candidates are self‑motivated, confident leaders with a passion for people, proven experience in building customer relationships, and a commitment to upholding Luxe Brands’ standard of excellence.
About Us
Our purpose is to create heartfelt moments and boundless inspiration — in the bridal industry and beyond. We achieve this through a family of brands designed to meet the needs of every bride, no matter style, vision, or budget.
Founded in 2008 as a woman owned business, Luxe Brands has grown from a single boutique into 16 stores across 9 states, with plans to expand our footprint over the next 18 months. Our proven concept resonates with brides wherever we operate, and we’re now embracing the opportunities and challenges of scaling a high‑growth business.
Entrepreneurial at our core, we believe great businesses are built through great people and great execution. Our team is made up of career minded, goal‑oriented individuals passionate about delivering an exceptional experience to every bride. If you’re looking for a workplace where innovation meets intention, where your ideas matter as much as your drive, and where you can help build something extraordinary, Luxe Brands could be your next home.
Our Core Values
Respectful: Foster respect + a friendly nature towards co-workers and clients.
Service Minded with Attention to Detail: Exude fanatical attention to detail and consistency while striving for excellence in daily tasks.
Trustworthy: Be an open and honest individual to our clients and team members - this helps drive sales + camaraderie.
Hardworking: Will go above and beyond to finish any task and provide extra assistance and effort to co-workers and the company.
Positive and Energetic: Maintains a positive attitude regardless of circumstances.
Values Communication: Effectively interacts with clients and co-workers to reach a common goal.
At Luxe Brands, we know bridal retail is a unique and rewarding niche—and so are our hours. Unlike traditional retail, we don’t require early mornings or late nights, and we’re proud to be closed on major holidays—giving you time to recharge while big-box stores stay open.
Hourly Compensation : $21-22/hour + Competitive bonus structure with store performance incentives
Total potential earnings can reach up to $28-$36 an hour!
We offer a competitive compensation package, with more details to be shared during the interview and offer process
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid Holidays
Parental Leave
Short Term Disability
Birthdays Paid Time Off!
401(k)
401(k) Matching
Employee Assistance Program
Employee Discount
Nectar Reward Subscription
Calm Subscription
Paid Training
Travel Reimbursement
Key Success Indicators for This Role
Works seamlessly with team members to achieve sales goals, setting the example for teamwork and cooperation
Goal-oriented, with a focus on delivering exceptional customer experiences
Naturally leads, motivates, and develops a high‑performing team, fostering continuous improvement
Holds self and others to high standards, with a strong belief in “inspect what you expect”
Anticipates needs, identifies opportunities, and maintains impeccable accuracy in all aspects of the role
Consistently punctual, dependable, and flexible in adjusting priorities to meet business needs
Embraces a “we over me” mentality, prioritizing the success of the team above individual recognition
Excels at managing multiple priorities while staying organized and responsive to shifting tasks
Welcomes and quickly applies feedback to improve performance
Communicates confidently about designers, garment fit, and construction details
Handles challenges with composure, seeks manager support when needed, and de‑escalates customer issues effectively
Processes inventory accurately and supports operational processes to prevent errors
Maintains a positive workplace culture by avoiding drama and disengaging when prompted to do so
Understands and consistently follows both sales and operational processes
Key Responsibilities
Supports the Store Manager with Stylist interviews by facilitating initial conversations; final hiring decisions remain with the Store Manager
Assists with training and ongoing team development, including completing Stylist Scorecards and assigning supplemental training through Seismic
Drafts initial store schedules and makes real‑time staffing adjustments as needed, while final approval remains with the Store Manager
Provides real‑time coaching to team members and serves as a witness during corrective actions
Owns customer service for the location, consistently achieving positive surveys and reviews, and implements feedback to continuously improve service quality; assists the Store Manager in resolving escalated customer issues
Helps drive store performance by meeting and exceeding Key Performance Indicators (KPIs), using tools such as departmental scorecards to communicate progress and goals to the team
Oversees store maintenance, ensuring the sales floor and back‑of‑house areas are organized, clean, and aligned with brand standards; coordinates timely repairs and accurate inventory upkeep
Serves as acting Store Manager in the Store Manager’s absence, overseeing daily operations with support from the District Manager
Requirements
External Qualifications
Must be 18 years of age or older
1+ year of customer service and sales experience, preferably in retail or soft‑lines
1+ year of sales experience with demonstrated upselling skills; experience from other industries will be considered
2+ years of supervisory experience, such as Assistant Manager or Shift Lead responsibilities
Availability to work full shifts on Saturdays and Sundays
Proficient in reading, writing, and verbal English to effectively interact with clients and team members
Must be able to navigate throughout the store and have the stamina to consistently support brides in an active work environment
Ability to lift up to 35 lbs and stand for extended periods
Proficiency in POS systems and Microsoft Office
Reliable transportation and punctuality
Ability to manage multiple priorities in a fast‑paced, client‑focused environment
Strong interpersonal skills and ability to respond professionally to clients and team members
Maintain professionalism and composure under stress
Effective communication and teamwork in high‑pressure situations
Successfully complete a background check.
Preferred Qualifications
Experience in bridal or luxury retail.
Familiarity with Apple/macOS systems.
Success in commission‑based sales environments.
Luxe Brands is an equal opportunity employer and does not discriminate against any applicant based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
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Worksite address
charlotte, NC, 28245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.