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Job description
At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
What you get to do:
You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You will oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations. You will also:
Provide and lead team to deliver superior guest service
Ensure excellent customer service by responding to customer requirements, expectations, and needs
Regularly keeps ambassadors motivated and energized
Open and close facility in accordance with established procedures
Follow up on daily operational needs and communicate all facility issues as appropriate
Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
Ensure meal and rest periods are provided to ambassadors as required by Company policy
Successfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day)
Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor
Monitor safety of ambassadors and merchandise facilities
Sign off on customer refunds up to $50.00
Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location
Oher duties as assigned
Occasionally assist other locations and areas in the park as needed
What it takes to succeed:
At least 18 years of age
High school diploma or equivalent
Previous Assistant Supervisor experience at a theme park preferred
Outgoing, able to provide great guest service and interact favorably with public
Ability to self-motivate as well as motivate ambassadors
Strong basic math and cash handling skills
Basic knowledge of computers with ability to work with Windows-based software
Basic knowledge of financial terms for revenue department
Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred)
Strong written/verbal communication skills
Able to handle multiple tasks in a fast-paced work environment
Able to stand, sit and/or walk for prolonged periods of time
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
FREE park admission
Discounts on park admission tickets and passes for family and friends
Park discounts on food, merchandise, etc.
Scholarship opportunities
Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Worksite address
orlando, FL, 32821, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.