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Job description
Associate Information Technology
Family Church Network
Position Overview: Under general supervision, this position is responsible for assisting in the day-to-day operations of the WAN/LAN, end-user computing and break/fix repair work for the Information Technology department of the Family Church Network.
Reports to: Director Information Technology
Prerequisites:
* Ability to meet all minimum eligibility requirements to be a member of Family Church.
* Affirm the FCN statements of belief and practices as codified in our organizational bylaws and detailed in the Baptist Faith and Message confessional statement of 2000.
* Maintain a close and healthy walk with the Lord Jesus Christ.
* Maintain a high standard of excellence and moral character.
* Record of consistent, high-level performance.
* Excellent organizational skills.
* Strong written and verbal communication skills.
* Demonstrated ability to multi-task and prioritize workflow.
* Professional and positive demeanor.
* Experience in basic networking and wireless installation and monitoring.
* Experience in basic break/fix troubleshooting and repairs.
* Experience with PC and Mac is preferred.
* Must possess strong analytical and problem-solving abilities.
* Associate Degree in Computer Science or related field or experience equivalent.
General Responsibilities:
* Receive and resolve tickets from staff (PC and Mac).
* Utilize an online system to track, prioritize and report on ticket statuses.
* Rotate on-call responsibilities with fellow team members.
* Assist in monitoring network availability.
* Assist in maintaining inventories of related assets.
* Coordinate third-party installations and repair work as needed.
* Maintain a positive and professional attitude in a stressful work environment.
* Maintain cooperative spirit assisting others when needed or requested.
* Professionally communicate with leadership and staff.
* Demonstrate stewardship of church resources including supplies, equipment and intellectual property.
* Understand and adhere to procedural guidelines and policies.
* Install, configure, and deploy computers.
* Maintain user accounts.
* Follow established procedures for IT functions, such as a standard configuration for a computer reinstall.
Physical Requirements
* Able to lift 50 pounds.
* Able to work on a ladder.
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