About this opportunity
Optum lists this Associate Patient Care Coordinator opportunity in whiteland, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Associate Patient Care Coordinator (Neurology/Ancillary) is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions.
Schedule: Monday-Friday, 8-hour shift between the hours of 6:30am-5pm EST. Schedule to be determined by manager upon hire.
Location : 503 Greenwood Trace, Whiteland, IN
Primary Responsibilities:
Answers telephones and either responds to the inquiry, directs the caller to the appropriate personnel, or initiates a triage slip for response by medical personnel; retrieves voicemails and answers/routes them as needed
Answers incoming questions about the organization and provides callers with the address, directions, and other information
Schedules appointments and enters the appointment date and time into a computerized scheduler or appointment book
Telephones or send text messages to patients to remind them of appointments
Instructs new patients in completion of medical history and information forms; collects updates from current patients
Schedules follow-up appointments
Greets and directs patients, salespeople, and visitors
Receives payments on accounts
Makes change, cashes checks, and issues receipts to patients
Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing systems
Requests/pulls patient medical records for next-day appointments; files medical records upon completion
Records when appointments have been filled or canceled
Enters patient information into the computer; retrieves data as needed
Confers with doctors, nurses, and other health personnel to ensure complete, current, and accurate medical records
Confirms patient insurance eligibility with insurance companies
Receives forms documenting patient visits and computes the amount due from each patient and the insurance company
Records payments received and prepares reports of transactions
Updates the billing system to include details of the services provided or procedures performed on the patient
Receives, sorts, and routes mail, and maintains and routes publications
Attends meetings and participates on committees as requested
Reviews current literature and attends training sessions and seminars to keep informed of new developments in the field
Performs other related duties and responsibilities as directed
Complies with all company policies and procedures regarding HIPAA and handling of PHI
Complies with all company policies and procedures regarding handling of cash or other payments
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED
2+ years of customer services experience and/or experience working in a healthcare environment
Preferred Qualifications:
Healthcare or medical office experience
EMR experience
Knowledge of medical terminology
Soft Skills:
Ability to prepare reports and routine business correspondence
Ability to interact and communicate with a variety of people, both on a one-on-one basis and in meetings and group presentations; must be able to relate to and work with ill, emotionally upset, and sometimes hostile people
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to follow direction
Ability to think logically in order to troubleshoot, analyze situations, and make appropriate decisions
Proficient computer skills, including working knowledge of Microsoft Office Suite, e-mail systems, and web-based programs
Ability to handle multiple tasks simultaneously
Physical Demands:
Ability to work in a fast-paced office environment
Ability to stand and sit for periods of time and to move intermittently throughout the workday
Strong sensory skills, such as visual acuity, good hearing, and dexterity
Ability to occasionally push, pull, lift, move, and/or carry up to 15 pounds with or without assistance
Good speaking and listening skills
Ability to perform focused work with close attention to detail
Ability to operate office equipment, including computers, copiers, fax machines, and phones
Ability to interact with others, both in person and through phone, e-mail, and written correspondence
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. xhmxlyz Candidates are required to pass a drug test before beginning employment.
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Worksite address
whiteland, IN, 46184, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.