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Job description
We are partnered with a rapidly growing SaaS (Software as a Service) startup with the mission of making company payroll and health benefits as simple as possible. They offer both traditional and ICHRA (Individual Choice Health Resource Allocation) options so employers can maximize benefit savings and employees can have a wide array of options when choosing their benefits packages.
The Customer Service Representative position is a client facing position where you will maintain new and existing member relationships. A successful candidate will be able to communicate with members over the phone in a professional verbal and occasionally written manner. You will collaborate with your team to successfully provide members with excellent customer service.
REWARDS
$20/hour
Ample opportunities for overtime
Foot in the door opportunity with a rapidly scaling start-up
End of season bonus!
REQUIREMENTS
Ability to provide excellent Customer Service to members
Previous experience handling large volumes of calls and emails
Ability and desire to work in a fast-paced, rapidly growing startup environment
A desire to work in a high-performance, open, and collaborative environment
Effectively demonstrate time management and written/verbal communication skills in a team-based environment.
RESPONSIBILITIES
Manage day-to-day relationships and resolve client issues
Answering all member calls while maintaining a professional relationship
Respond quickly and accurately to system questions and issues
Follow up and return calls to members if calls are missed in a timely and effective manner
Ensure all member inquiries to completion, either by phone or by email
Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with applicable employment laws, we provide a fair and equitable hiring process and reasonable accommodations where required. We value diversity and encourage candidates from all backgrounds and experiences to apply.
Worksite address
city of milwaukee, WI, 53244, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.