About this opportunity

Allegiance Staffing LLC lists this Bilingual Customer Service Representative (Manufacturing) opportunity in kings mountain, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.

Job description

Bilingual Customer Service Representative (Manufacturing)Job Title: Customer Service RepresentativeEmployment Type: Full-TimeLocation: Kings Mountain, North CarolinaPay: $22.00Schedule: 8am-5pmJob Summary: We are seeking an experienced and customer-focused Bilingual Customer Service Representative to provide effective service and support to internal and external customers. This position requires strong knowledge of company products and programs, excellent communication skills, and the ability to work closely with multiple departments to ensure customer needs are handled accurately and efficiently.

Key Responsibilities:

Provide timely and accurate information regarding customer orders, order status, and product inquiriesProcess customer orders, changes, returns, and credits according to established policies and proceduresWork closely with Accounts Receivable to resolve disputed credit itemsRespond to customer inquiries regarding orders, shipments, freight information, and pricingForward technical inquiries to the appropriate departmentCommunicate customer concerns and service issues to the appropriate team membersPartner with the Sales team to meet customer service expectationsMaintain accurate and up-to-date customer information and recordsReceive and appropriately route complaints regarding billing or servicesEscalate significant customer issues to management when necessaryProvide coverage and support for other team members during absences or periods of increased workloadPerform additional duties as assignedRequired Qualifications:High school diploma or GEDMust be fluent in English and Spanish2–4 years of proven Customer Service Representative experience in a call-center environment2–3 years of ERP system experienceProficiency with Microsoft Office, including Outlook, Excel, and WordExcellent verbal, written, and grammar skillsStrong customer-service and customer-satisfaction focusProven problem-solving and analytical skillsExcellent time-management and prioritization skillsAbility to work independently and remain self-motivatedStrong teamwork and collaboration skillsAbility to demonstrate accountability and focus on company goalsCore Competencies:Bilingual Customer Service, Call Center Operations, Order Processing, Customer Relations, ERP Systems, SAP, Microsoft Office, Problem Solving, Communication, Order Management, Customer Satisfaction, Time Management, Teamwork, Account Management, Data Accuracy