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Job description
Skills for Chicago
Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area. To be eligible for Skills for Chicago services, candidates must reside in Illinois or Indiana, be authorized to work in the United States, and be either unemployed or underemployed.
ATT
Our world is rapidly being transformed by the widespread and growing availability of connectivity. And AT&T is leading the charge with our nationwide fast, reliable and secure 5G coupled with their growing, multi-gig fiber home internet service. Providing those connections is in AT&T’s DNA. Ever since Alexander Graham Bell’s telephone more than 145 years ago, they’ve been a leader in connecting people and businesses. They believe they have the resources, focus, expertise and people to be the best connectivity provider through 5G and fiber.
Job Highlights
Handle inbound customer interactions via phone, chat, and email in a fast-paced environment
Identify upselling opportunities and close sales to meet commission and performance targets
Resolve customer issues related to service, billing, payments, and collections accurately
Clearly explain bills, services, and product features to customers
Troubleshoot basic issues and escalate to higher-level support when necessary
Candidate Profile
Bilingual English Spanish required
1+ year of consistent experience in an inbound call center or similar environment
High school diploma or equivalent required
Commission-based sales experience strongly preferred
Strong customer focus, work ethic, and attention to detail
Effective problem-solving skills
Additional Information
Schedule is 40 hours per week on weekdays between 8am-6pm
Location
Chicago
Benefits
Dental;Medical;Vision
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.