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Job description
The Branch Manager is responsible for overseeing the daily operations of their floorcovering branch, making sure it runs smoothly and effectively. This includes managing all aspects of branch operations, including scheduling, customer service, marketing, merchandising, inventory, financial reporting, and safety. You will also manage, develop, and motivate branch employees as well as develop business strategies to meet goals and increase sales in a competitive marketplace. In this position, you will grow the company's market share by selling to wholesale customers.
This position's typical schedule is 48 hours per week, which may include evenings and/or weekends.
This position is also eligible for bonus based on performance and subject to the terms of the Company's applicable plans.
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Develop business strategies to increase sales and optimize profitability
Meet sales goals by training, motivating, mentoring, and providing feedback to store employees
Ensure high levels of customer satisfaction through excellent service
Build and maintain knowledge of all products to ensure effective customer recommendations
Build positive relationships with wholesale and retail customers
Complete branch administration
Ensure compliance with policies and procedures including safety, loss prevention, and security
Maintain outstanding store condition
Provide accurate and timely reporting as required
Manage employee training, development, performance management, and corrective action
Respond to and resolve any customer and/or employee complaints
Make outside sales calls to increase market share
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver's License
Must have at least a High School diploma or GED
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must have at least one (1) year of experience in leadership role(s), supervising others, or leading teams
Must have at least one (1) year of experience working in a retail, sales, or customer service position
Preferred Qualifications:
Have previous work experience selling floorcovering and/or floorcovering products
Have work experience using timekeeping and/or customer relationship management ("CRM") systems
Have an associate's degree or higher in business, sales, or marketing
Have at least one (1) year of work experience as an Assistant Store or Branch Operations Manager for Sherwin-Williams
Willingness to relocate for future job opportunities
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
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Worksite address
beltsville, MD, 20705, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.