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Job description
Why GLS?
Purpose : Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People : Join a culture of over 1,000 employees who Care Deeply and Think Boldly , driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth : Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits : GLS offers the below great benefits for your amazing work!
oCompetitive base pay and performance bonuses, dependent on role
oMedical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o401K with employer match and 100% immediate vesting
oPaid Time Off (PTO) and paid company holidays to help you balance work and personal life
oPaid Volunteer Time Off (VTO) Annually
oTuition Reimbursement
oParental Leave
oBusiness casual work environment
What does it mean to be a Call Center Quality Assurance Supervisor at GLS?
The Call Center Quality Assurance Supervisor is responsible for overseeing thedailyoperations and management oftheQuality Assurance and Compliance Monitoring programs,including but not limited to:managementofQAteamto ensure individual and team performance objectives are met, implementation of compliance review processes,draftingand updatingofdepartmental processes and procedures,and conductingspecialty compliance QA reviews to support adherence to company policy and regulatory requirements.
Work withtheDirector,Complianceand Quality Assuranceto ensure that theQAand Monitoring programs effectively managecompliance risk and align with the organization’s Compliance Management System
Overseeemployee workloads andschedulesto ensure that the Quality Assurance teameffectively meets the needs of the business
Provide training, guidance, performance coaching, and feedback to assigned staff
Work withtheDirector, Compliance and Quality Assuranceto develop andmaintaindepartmental operating policies and procedures to ensure maximum work effectiveness
Work collaboratively with business units to ensurecomplianceand improve quality
Participate in monthlyQAcalibration meetings between Compliance Department and operational department managers
Perform specialtyQAand Monitoring reviews as needed
Exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations
Set departmental goals and develop andmaintaina daily employee work schedule that effectively meets the needs of thebusiness unit andcompany
Rundaily reports tooptimizeworkflow efficiency; ensure team meets service level expectations of internal and external customers
Perform additional assignments and special projects as required by the needs of the company or as directed by management
Minimum ofBachelor’sdegreerequired
Financial services industry experience preferred
Demonstrated ability to motivate and lead a team- provide quality training, guidance, performance coaching,and feedback to assigned staff
Demonstrated ability toestablishand enhance processes to improve business results
Excellent interpersonal skills: friendly and tactful with the ability to influence others, exercise sound judgment, and effectively manage conflict
Intrinsically motivated withdemonstratedability to take initiative,identifyneeds, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
Ability toeffectively managehighly sensitiveand confidential information,interact at all levels within the organization, and build cross-functional partnerships across the business
Strongverbal andwritten communication skills
Team player that can adapt in a fast pacedand changing environment
Proficient computer skills with working knowledge of standard business applications; ability to quickly learn new computer applications asrequired
Ability to think strategically and deliver tactfully
Commitment to exemplifying the organizational core values and key competencies
Remain in a stationary position up to 100% of the work day
Constantly operate a computer and other standard office equipment
Talk and hear to exchange accurate information
Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
This job operates in a professional office environment
The noise level in the work environment is usually moderately quiet
The position does not require travel
2023 California Applicant Privacy Notice
GLS participates in theE-Verify program to confirm the employment eligibility of all newly hired employees
Please visit for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
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Worksite address
greenville, SC, 29610, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.