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Job description
Northern Pines Mental Health Center is proud to offer competitive wages and an exceptional benefits package!
We are seeing a Client Access Specialist to join our team! This position will provide continuous daily supportive services for the Northern Pines offices. This role will support both Northern Pines clients and staff.
Essential Functions include:
Provide assistance to SUDS Director, LADC Supervisor and SUDS team (as assigned by director or supervisor) in the following areas:
Function as the first line of contact for all clients and contacts with all SUDS locations
Manage client scheduling for all LADC and SUDS MHP staff on the team
Process all SUDS intakes and referrals received
Manage all client waitlists
Update policy/ procedure boards and manual as directed by the SUDS Director to ensure current policies are reflected
Update program client orientation manual as needed and/or other SUDS forms used in the intake or Rule 25 process
Maintain familiarity with all billing issues/ codes relating to substance use programs and others assigned
Coordinate with billing staff, MN-ITS and DAANES to resolve issues
Connect clients with community resources as needed
Make internal referrals for client care within the Northern Pines system of services
Collecting urine samples for testing vendors. This may include but is not limited to: collecting and entering client information, submitting requests via online link for supplies, testing, etc.
Maintain accurate and timely documentation in client call log
Other miscellaneous duties as assigned to support the operations of SUDS
Qualifications include: Excellent organizational and interpersonal skills
Ability to multi task, pay close attention to details, work in a fast-paced environment and work independently at times
Ability to lift 60lbs on an occasional basis
Sit and/or stand for long periods of time
Travel is a function of this position; a valid driver's license is required
Compensation & Benefits include: A starting wage of $21.00/ hour
Health, Dental, Disability and Life insurance with other additional voluntary options for spousal life, short term disability, accident, hospital indemnity and critical illness plans
Health Savings account with employer contribution
401K with employer match
Generous paid time off (1st-3rd year 19 days/152 hours for full time then increases with longevity)
Nine holidays observed per year as follows: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving Day, Christmas Eve Day, Christmas Day and a Weather Float Day.
Supportive of time off for a healthy work/life balance
Bereavement Pay
Travel reimbursement
Northern Pines Mental Health Center is an Affirmative Action/ Equal Opportunity Employer. Please submit a resume and cover letter to apply.
Keywords: Support Specialist, Support Staff, Receptionist, Reception, Administrative Support, Medical Reception, Medical Administration, Minnesota, Mental Health, Non-Profit, Program Support, Scheduler, Client Relations, Customer Service
Worksite address
walker, MN, 56484, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.