About this opportunity
United Bank lists this Client Care / Customer Service Representative opportunity in whiteville, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Our Customer Care Specialists are a key representative of United Bank. This role is responsible for providing exceptional service to our internal and external Customers via the telephone and email. This position is an excellent opportunity to learn all the Banks products, services and work with all lines of business in support of resolutions in servicing our Customers.
Answer inbound Customer and Branch calls in a courteous and professional manner.
Utilize excellent listening skills to understand the Customers concern or situation.
Ensure privacy and security through proper Customer authentication.
Assess Customers needs by asking the right questions.
Provide exceptional Customer Service by demonstrating a professional and courteous demeanor.
Respond to account inquiries, account maintenance, loan questions, online banking troubleshooting, and basic banking information.
Troubleshoot and resolve first level Customer complaints in a timely manner.
Stay up to date on products/services/procedures by reviewing email notifications, attending meetings and via virtual training.
Build relationships with Customers, Branches, and internal Lines of Business.
Research and communicate effective solutions while adhering to departmental policies and procedures.
Recommend products and services to Customers such as online banking, mobile app, Zelle, Telebanc, etc. to better serve their needs.
Perform other administrative support responsibilities as department needs arise.
High School diploma or equivalent required. Bachelors degree preferred
Minimum of one (1) year of call center or banking experience, preferably in a customer facing role, required
Minimum of 1 year of professional Customer Service experience required
Verbal and written communications skills in Spanish or additional language a plus.
Proficient in Microsoft Office products, computer skills in a Windows based environment, and the ability to quickly learn new systems required
Ability to work in a structured fast-paced and ever-changing environment required
Ability to successfully maintain required performance standards (i.e. quality, attendance, promptness) required
Ability to be flexible working a schedule during the hours of 8:00am-6:00pm Monday-Friday and 9:00am - 3:00pm Saturday (rotating) required
Customer Service focused
Computer skills
Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components and ability to use telephone equipment
Ability to converse and exchange information with all levels of staff and customers
Ability to observe, perceive, identify, and translate data
At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.