About this opportunity
Global Health Products, Inc. lists this Inside Sales & Call Center Manager opportunity in city of rochester, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Family-Owned. Mission-Driven. Growing with Purpose.
Global Health Products is a Rochester-based healthcare company serving providers and patients for over 35 years. We deliver trusted nutritional solutions to hospitals, long-term care facilities, dialysis clinics, and home care providers nationwide.
As a family-owned business, we combine integrity, high standards, and a strong entrepreneurial drive. Our team works collaboratively across Sales, Marketing, and Operations to support customers and improve patient outcomes. We are entering an exciting phase of growth that creates real opportunity for people who want to make an impact.
Inside Sales & Call Center Manager
In this hands-on leadership role within a fast-moving healthcare company, you will drive sales growth, strengthen key customer relationships, and ensure high-quality service across long-term care, hospital, and broader healthcare markets. You will directly train and manage the inside sales team, organize daily calling schedules, and actively coach performance to build a high-performing sales unit.
Key Responsibilities
Sales Growth: Lead inside sales activities, including outbound outreach, lead follow-up, account development, and customer retention
Team Leadership: Coach and develop team members, establish performance goals, and monitor productivity and results
Account Development: Identify opportunities to expand product utilization and coordinate with outside sales to support key accounts and new business
Product Knowledge: Ensure the team understands the nutritional supplement portfolio and communicates product information accurately using approved resources
Cross-Functional Collaboration: Partner with sales and marketing for a collective outreach approach
Performance Management: Track key metrics, maintain accurate CRM records, and implement improvements to sales effectiveness and operational efficiency
Qualifications
Experience in inside sales and call center management
Demonstrated leadership, coaching, and performance management skills
Strong communication, organizational, and relationship-building abilities
Experience with CRM systems and sales reporting
Healthcare, clinical nutrition, nutritional supplements, or healthcare distribution experience preferred
Key Success Measures
Sales growth and account retention
Inside sales productivity and lead conversion
Customer satisfaction and service responsiveness
Team performance and development
Effective coordination with outside sales and marketing
#J-18808-Ljbffr
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.