About this opportunity
HealthPartners lists this Clinic Nurse Manager opportunity in maplewood, Minnesota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
You’re part of something bigger at HealthPartners. We are an award-winning integrated health care system comprised of several organizations. Our organization includes a team of 21,000 people dedicated to making a difference for our members, patients and the community. Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities. Here, your contributions help to improve lives and impact health care for the better. If you want to make a difference, we want you on our team.
Job Description
Join our growing organization on our exciting mission to improve health and wellbeing! At HealthPartners, you will find a culture of excellence, compassion, integrity and most importantly, partnership. By working together in the spirit of partnership, we will improve health, create exceptional experiences for those we serve and make care and coverage more affordable. Picture yourself at HealthPartners and imagine the future successes we could achieve together!
Schedule
Monday through Friday, general business hours
Responsibilities
People
Manages day to day operations of clinic including resolution of human resource, labor relations, employee safety and risk management issues; plans, directs and manages the staff at clinical site
Evaluates performance and provides feedback for direct reports
Establishes and maintains a culture of accountability.
Develops and maintains community relationships
Serves the community through involvement in and support of community activities
Responsible for recruitment and retention, management, development and training of supervisory staff and employees directly or in collaboration with service line supervisors
Partners with HR, Nursing leadership and physicians to support learning CEUs, webinars and other learning opportunities for leaders and front line staff
Works with staff physicians, lead physicians and department heads to assure the operations of the clinic maximize physician time and create an environment staff and physicians enjoy
Partners broadly with key leaders in other departments including Marketing, Patient Accounting, Facilities and Member Services, CareLine, Appointment Center, Lab, Radiology, Pharmacy, Coding Services
Builds a culture of collaboration and trust throughout the clinic that drives employee satisfaction through initiatives such as Healthy Workplace
Health
Monitors and assesses for quality improvement processes including Care Model Process
Uses data for decision-making and participates in the development of data collection systems required to administer clinic operations.
Plan and implement key HPMG goals and objectives including, but not limited to, implementation of best practice, quality improvement initiatives and execution of prepared practice teams.
Ensures effective and consistent implementation of projects and initiatives
Ensures the improvement of health and quality measures, i.e., optimal diabetes care
Leads local improvement efforts to improve systems and patient care results
Experience
Builds a culture of collaboration and trust that drives improved staff satisfaction and drives toward 10th percentile results in our patient experience measure.
Manages patient satisfaction and employee involvement
Ensures consistency in customer service in all areas
Manages outcomes for any complaints or concerns with members and patients; using prescribed methods of service recovery; provides follow up after resolution
Stewardship
Uses data to guide and direct clinic operations
Plans, develops and monitors the budget for their area of responsibility
Monitors financial performance, identifies and implements strategies to reduce costs and improve quality of care/service
Prepares and administers emergency response plans
Responsible for all facility management including upkeep and remodeling and offers suggestions for prioritization when appropriate to Facilities Services
Actively works to meet group practice building goals
Leadership
In everything you do, think “partner”
Be a great coach
Involve and engage your team members
Care about your team members as people
Be clear about results and stay focused on them
Make healthy, productive communication a priority
Help guide team members careers
Have courage, do the right thing
Perform other duties as assigned.
Qualifications
Minimum 5 years of clinic or health care setting supervisory experience
If functioning as an RN leader: current RN licensure in Minnesota
current RN licensure in Wisconsin within two months of hire
Demonstrated skills in budget forecasting, development and monitoring
Previous experience in team building, multi-disciplinary collaboration and mentorship
Ability to use information and data to drive change and improvement
Demonstrated record in customer service and building provider relationships
Ability to motivate, involve and engage highly diverse constituent groups
Understanding of reimbursement and regulatory practices
Demonstrated problem solving, organizational, project management and critical thinking skills
Strong written and oral communication skills and the ability to collaborate well cross-functionally
Understanding of operations within a unionized workplace
Ability to lead, motivate and mentor employees and leaders
Proficiency in Microsoft Office products including: Word, Excel and PowerPoint
Four-year college degree; BS or BA in a health related field preferred
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.