About this opportunity
Cognizant lists this Cognigy/NICE Cxone Engineer opportunity in dearborn, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
NICE Cxone Engineer
Please note, this role cannot offer visa transfer or sponsorship now or in the future
Location: Remote in USA
About the Role
We are seeking an IVR Developer to join our conversational AI/IVR build team, working within the Cognigy platform to design, build, and deploy call flow automation, complex self-service capabilities, and Nice CXone/CRM/data integrations. This role is part of a cross-functional team including lead developers, a conversational designer, and Cognigy and NICE integration specialists.
Key Responsibilities
Build and configure IVR call flows within Cognigy, including MVP call flows, OTP (one-time passcode) authentication flows, and self-service journeys
Translate caller journey designs and low-level application architecture into functioning conversational flows
Implement and configure OTP/MFA (multi-factor authentication) within call flow logic
Integrate call flows with CRM data systems for personalized/contextual caller experiences
Support integration with NICE (contact center platform) in coordination with the technical consultant and designer
Participate in automation testing of call flows to ensure quality and reliability before release
Collaborate with lead developers on microservices-based application architecture and GraphQL/CCN implementations
Support Data Lake integration for reporting and analytics purposes
Work within defined Cognigy environment architecture, governance, risk, and compliance (GRC) standards, including access controls and Architecture Review Board (ARB) processes
Contribute to out-of-the-box and custom reporting requirements as needed
Required Qualifications
Experience developing IVR/conversational flows (low-level, hands-on) on Cognigy or comparable platforms (Google Dialogflow, Nuance, Amazon Connect, etc.)
Working knowledge of GraphQL and REST API integration patterns
Experience in developing Complex self-services in IVR/IVA.
Experience with authentication flows (OTP/MFA) in a telephony or conversational context
Familiarity with NICE CXone and CRM data integration for real-time caller/customer context
Understanding of microservices architecture principles
Experience with automation testing frameworks for conversational/IVR flows
Ability to work within enterprise governance frameworks (access management, architecture review processes)
Preferred Qualifications
Experience with NICE contact center platform integration
Familiarity with Data Lake and reporting pipeline integration
Prior experience in large-scale enterprise contact center environments
Experience collaborating with UX/conversational designers on caller journey mapping
Salary and Other Compensation:
Applications will be accepted until 10/16/2026.
The annual salary for this position is between $ 100,000– $ 130,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.