About this opportunity
Corestaff Services lists this Communications Center Supervisor (Bowie) opportunity in bowie, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
A university public safety department needs an experienced Communications Center Supervisor to lead its 24/7 emergency communications operation on a short-term basis. This is a civilian, non-sworn leadership role. You’ll oversee dispatch staff, keep the center compliant with state 911 standards, and step in on the console whenever operations call for it.
What you’ll do
Leadership and operations
Manage the day-to-day operation of a round-the-clock public safety communications center
Build and maintain shift schedules for dispatch staff
Set performance expectations, conduct evaluations, and recommend additional training where needed
Train new dispatchers and deliver ongoing in-service training
Look into concerns about center operations and prepare written findings or corrective action recommendations
Make sure the team stays professional, courteous, and service-focused with everyone who contacts the center
Systems and compliance
Keep the center in line with state 911 call-taking and response requirements
Oversee access to the CJIS network and maintain your own CJIS certification
Coordinate upkeep of radio, phone, camera, and computer systems, place repair calls, and track service contract renewals
Supervise recordkeeping for Clery Act and UCR crime reporting
Coordinate fingerprinting and background check services as required
Oversee daily parking enforcement records and assign related tasks to dispatch staff
Dispatch duties (as needed)
Operate radio, phone, CCTV, access control, and alarm monitoring systems
Relay information among officers, security staff, callers, and outside agencies
Run record and warrant checks for officers
Broadcast descriptions of missing or wanted persons
Coordinate with outside agencies on emergency air transport and other mutual aid responses
Review recorded lines and radio traffic for compliance and escalate urgent matters to the shift commander
Respond to emergencies such as fires, threats, and hazardous materials incidents according to department procedures
Maintain duty logs, assignment sheets, and written reports
What you bring
Supervisory experience in a 911, police, or public safety communications center
Current CJIS certification, or the ability to obtain it quickly
Working knowledge of Clery Act and UCR reporting (campus experience a plus)
Strong judgment under pressure and clear, calm communication
Availability for a rotating schedule
MINIMUM TRAINGING & EXPERIENCE: CONDITIONS OF EMPLOYMENT:
High School Diploma or GED required.
Minimum of two (2) years' experience as a Police Communications Operator.
Minimum of two (2) years' experience as a manager or supervisor in the law enforcement field.
Possess high level of administrative/secretarial experience, working knowledge of CJIS, NCIC general knowledge of and skilled in generally accepted office practices and procedures;
Ability to proofread and edit written documents skilled in the use of word processing, database, spreadsheet software programs, specifically Microsoft Office Suite (Word, Excel and PowerPoint), internet, email and calendar software; ability to maintain confidentiality of information and handle sensitive matters-with- discretion and tact
Ability -to- deliver a-skilled-and encouraging image
Ability to comprehend police related materials, multi-task, converse effectively verbally and in writing.
Worksite address
bowie, MD, 20721, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.