About this opportunity
Salinas Valley Health lists this Concierge/Guest Services Member Liaison - PD opportunity in salinas, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Information Desk SupervisorIt's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.This position is responsible for ensuring the smooth and efficient operation of the Information Desk by supervising volunteers and providing assistance to the community, patients, and visitors beyond the scope of volunteer staff, demonstrating a commitment to excellent customer service.Responsibilities include:Ensuring all guests are greeted cordially in a warm, hospitable manner.Answering questions and giving information and directions to guests.Overseeing delivery of patient mail and flowers, ensuring timely delivery and documentation.Printing daily meeting schedule and demonstrating knowledge of hospital events and locations.Providing information for surgery families when volunteers are unavailable to provide the service.Following up with appropriate departments when questions or concerns arise. Providing information regarding local services (i.e. hotels, restaurants, taxi service, support agencies).Collaborating with Patient Relations Manager to meet hospital service standards and implement customer service training for Information Service volunteers.Collaborating with Safety/Security to identify and quickly report disturbances and unusual situations, including suspicious persons.Assisting with ensuring the Meditation Room and Whitney Lobby are available for guests, as appropriate.Providing accurate information regarding hospital operations, policies, and procedures.Being familiar with all departments and services provided by the healthcare system and communicating changes to the Information Service volunteers in a timely and effective manner.Working with volunteers from the Service League, Career Pathway Program, and various agencies to ensure they are able to successfully complete all position requirements and/or learning objectives related to the Information and Wayfinder Services.Providing an atmosphere of cooperation, compassion, and confidentiality for hospital staff, patients, and volunteers.Utilizing the skills and abilities of volunteers to meet the needs of the hospital while providing a meaningful experience for each volunteer.Communicating volunteer staffing issues to Director.Maintaining a proactive approach to meeting the needs of our guests, staff, and volunteers and keeping Director apprised of changes and concerns.Supporting effective operations through proper orienting, training, evaluating, and coaching of Information Service volunteers as needed to ensure continuity of quality services and compliance with applicable laws and regulations.Troubleshooting issues, concerns, and situations presented at the information desk using effective problem solving and conflict management skills, including the ability to refer unusual situations to Director, Administrative Supervisor, or Security and diffuse a situation until appropriate help can respond.Troubleshooting computer problems at Information Desk, Service League Office, Sign-In Computer, and in the Gift Shop.Submitting work orders using Order Entry for lobby maintenance needs. Monitoring Wayfinder activities using BedTracker software to assist in redirecting workflow or recommending staffing model changes to best meet hospital needs based on peak activity levels.Accepting and performing other related duties and responsibilities upon request.Education: Requires a minimum of a high school diploma or GED.Certification: New hires/transfers must pass the Bilingual Fluency Assessment for Clinicians with a rating of "competent" in the overall section and "competent" rating of 85% or greater in Spanish Fluency prior to hire or transfer.Experience: Community interpretation experience.The hourly rate for this position is $36.34 - $40.00. The range displayed on this job posting reflects the target for new hire salaries for this position.Job Specifications:Union: Non-Affiliated Work Shift: Variable FTE: 0.0 Scheduled Hours: 0If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Worksite address
salinas, CA, 93901, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.