About this opportunity
Banksupplies-Inc lists this Customer Care Representative opportunity in saline, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
This position is not eligible for a remote schedule.
Customer Care is exactly that; we care about our customers. This is a high-visibility and high-impact role at BankSupplies. You will be the voice of our company and first impression for many customers. Although this is an entry-level position, that is only the beginning of what we have to offer. Many of our leaders have started right where you will because we believe in promoting within. Your time in Customer Care will give you the building blocks needed to move on to other departments, confidently.
We are a medium-sized company that is consistently growing. Our goal is to not only increase our presence in the business world, but to increase the opportunities we offer our employees in the process. We are looking for someone with a positive attitude that genuinely cares about providing outstanding customer service. BankSupplies is accepting of all backgrounds and values each employee as an individual. Your talents and ideas will not be overlooked!
401(k)
401(k) matching
Profit Sharing
Paid time off
Health insurance
Health savings account
Life insurance
Student loan assistance (completed business-related degrees)
EAP (Employee Assistance Program)
Paid Jury Duty Leave
Paid Bereavement
Wellness Room
Courtyard
Career growth from within
Free coffee, slushies & monthly treats
Key Responsibilities
Attracting potential customers by answering product and service questions; suggesting information about other products and services
Opens customer accounts by recording account information
Maintains customer records by updating account information
Answering our toll-free phone line and emailing customers/vendors
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommends potential products or services to management by collecting customer information and analyzing customer needs
Contributes to team effort by accomplishing related tasks as needed
Other various daily tasks
Schedule
Monday to Friday (8:30 - 5:00)
Banking, Cashier, or Casino experience would be a plus! Relevant experience rewarded.
Salary: $15.00 - $20.00 per hour based on experience.
Job Type: Full-time
Skills/Qualifications
Customer Service
Product Knowledge
Quality Focus
Problem Solving
Documentation Skills
Listening
Phone Skills
Analyzing Information
Multi-tasking
Good Attitude
Pleasant Speaking Voice
Familiarity with web-based applications and Microsoft Office (Word, Excel, Outlook)
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Worksite address
saline, MI, 48176, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.