About this opportunity
ABC Home & Commercial Services lists this Customer Service Representative opportunity in orlando, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
Pay & Compensation
* Starting Pay: $18 per hour
* Bilingual Pay : $19 per hour
* Full-time position
* Opportunities for growth and advancement
* Training and support provided
Description
ABC Home & Commercial Services is seeking a dependable, customer-focused Customer Service Representative (CSR) to support the continued growth of our Central Florida operation. The CSR plays an important role in creating a positive customer experience by assisting homeowners, scheduling services, answering questions, and helping resolve customer concerns.
The ideal candidate is comfortable working in a fast-paced, high-volume environment , enjoys problem-solving, and takes pride in providing excellent customer service. This is a great opportunity for someone who is organized, detail-oriented, and looking for a long-term career with a growing company.
Key Responsibilities
* Answer and manage high-volume customer calls in a professional and courteous manner
* Make outbound calls to customers as needed for scheduling, follow-up, confirmations, and service-related needs
* Provide accurate information regarding ABC products, services, and solutions
* Assist customers with questions regarding services, appointments, billing, and account information
* Listen to customer concerns and work toward effective resolutions
* Enter and maintain accurate customer information and service details within the CRM system
* Follow up with customers to ensure issues have been addressed and expectations are met
* Communicate effectively with technicians, managers, and other internal departments
* Maintain accurate documentation of customer interactions and follow established procedures
* Meet department goals and key performance indicators (KPIs)
* Handle repetitive tasks while maintaining accuracy, professionalism, and attention to detail
* Identify opportunities to provide additional services when appropriate
* Protect customer information and follow company policies and procedures
Requirements
* Previous customer service or call center experience preferred
* Experience handling high-volume inbound and outbound calls preferred
* Experience with Salesforce or other CRM systems is a plus
* Bilingual English/Spanish skills are a plus and may qualify for additional bilingual pay.
* Strong communication and active listening skills
* Excellent time management and organizational skills
* Strong attention to detail and accuracy
* Ability to manage multiple priorities in a fast-paced environment
* Comfortable working with repetitive tasks and established processes
* Strong problem-solving skills and ability to remain calm under pressure
* Reliable transportation to the ABC office
* Dependable, punctual, and professional
Education Requirements
* High school diploma/GED required
Physical Requirements
* Frequently required to carry up to 10 pounds occasionally
* Sit and work at a computer for extended periods
* Sedentary work
* Repetitive motion. Substantial movements (motions) of wrist, hands, and/or fingers
* Required to have close visual acuity to perform an activity such as preparing and analyzing data and figures: transcribing; viewing a computer terminal; extensive reading
* Frequently required to work in various indoor and outdoor environments while safely performing the essential functions of the position
Why Join ABC?
At ABC Home & Commercial Services, we believe our people are the foundation of our success. We are looking for team members who want to build a career, develop their skills, and make a meaningful impact on the customer experience.
As a CSR, youll have the opportunity to develop your customer service and communication skills, learn our systems and processes, and grow within the company .
If youre customer-focused, organized, dependable, and ready to join a team where your work makes a difference, wed like to hear from you.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.