About this opportunity
Savant Group lists this Customer Service Specialist opportunity in city of midland, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We're hiring a Customer Support & Logistics Specialist at Savant Labs, part of the Savant Group, at our Midland, Michigan headquarters.
This role is at the center of the customer experience—coordinating testing, tracking orders and timelines, preparing reports, communicating with customers, and helping keep laboratory operations moving efficiently.
You'll work closely with customers, laboratory personnel, outside testing partners, Sales, Accounting, and other internal teams to make sure requests are handled accurately, deadlines are met, and customers stay informed from start to finish.
Who We Are
The Savant Group isn't just one company—it's a group of specialized businesses solving complex technical problems for customers around the world. Headquartered in Midland, Michigan, our companies support testing, research, precision equipment, and technical services across lubrication, transportation, manufacturing, and energy industries.
What matters more than what we do is how we do it.
What You'll Own
You'll help manage the day-to-day coordination behind customer testing and service delivery. That means keeping track of multiple requests, working with laboratory teams to schedule testing, communicating status updates, preparing accurate customer reports, coordinating outside testing, maintaining documentation, and making sure important details do not fall through the cracks. This is a great role for someone who enjoys organization, customer interaction, solving problems, and working in an environment where priorities can change quickly.
What You'll Do
Coordinate customer sample testing, quality programs, and internal testing requests
Schedule and coordinate testing with external laboratories, including purchase orders
Track testing progress and help expedite work to meet customer delivery dates
Serve as a primary point of contact for customers regarding orders, testing status, and non-technical questions
Work with technicians, chemists, and laboratory leadership to develop customized testing plans
Help resolve customer concerns involving shipping, data integrity, and operational issues
Prepare and distribute customer reports
Maintain accurate customer records, files, and supporting documentation
Coordinate with Accounting when customer collection support is needed
Partner with Sales and Marketing on pricing and quotation activities
Support LIMS-related activities and departmental system improvements
Assist with quality-control documentation and processes
Review applicable ASTM, CEC, ISO, and other test methods to determine reporting requirements
What You'll Bring
High school diploma or GED required
At least two years of experience in customer service or administrative support
Associate degree in Business, Communications, or a related field preferred
Strong customer-service and communication skills
Exceptional organization and time-management skills
Ability to manage multiple priorities, requests, deadlines, and open items at the same time
Strong attention to detail and accuracy
Ability to identify discrepancies, anticipate problems, and help develop solutions
Confidence working independently and taking ownership of responsibilities
Ability to collaborate effectively across departments
Working knowledge of Microsoft Excel, Word, Outlook, and PDF editing software
Experience in a laboratory, technical, manufacturing, logistics, or highly structured environment is a plus
What You'll Experience at Savant
We're not a "check-the-box" kind of company—and we don't hire people who are either.
You'll thrive here if you're someone who:
Takes ownership instead of waiting to be told what comes next
Notices the small details others might miss
Keeps track of multiple moving pieces without losing accuracy
Communicates clearly and professionally with customers and coworkers
Stays organized even when priorities shift
Understands that responsiveness matters
Enjoys solving problems and finding practical solutions
Works well independently but knows when to involve others
Takes pride in providing customers with accurate, timely service
Follows through on commitments and deadlines
The Essentials
Strong health coverage for you and your family
401(k) with a competitive company match
Paid time off that you're actually encouraged to use
Life and disability coverage for peace of mind
Tuition reimbursement for continued growth
Employee assistance and wellness resources
Opportunities to learn, grow, and build your career within a highly technical organization
If you're highly organized, customer-focused, detail-oriented, and comfortable juggling multiple priorities, we'd love to hear from you.
Savant Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.
If you are an individual with a disability and need a reasonable accommodation or other assistance during the application process, please contact our Human Resources Department at or
All qualified applicants are encouraged to apply.
To learn more about Savant Group, visit
Worksite address
city of midland, MI, 48640, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.