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Job description
Customer Success Manager – Fleet Analytics
Professional Services Specialist – Aftermarket Fleet Analytics
We’re partnering with a growing material handling and systems organization that is building an in‑house professional services function to elevate how customers use, manage, and optimize their equipment fleets.
This role sits post‑sale, close to customers, data, and internal teams. You’ll own your desk, work independently, and act as the bridge between telematics data and real business insight for customers.
What You’ll Do
Lead Quarterly Business Reviews (QBRs) with customers using telematics and fleet data.
Translate usage, service, and cost data into clear insights and recommendations.
Help customers optimize fleet usage, reallocate spend, and understand service costs.
Partner closely with sales, aftermarket, and technical teams to deliver added value.
Occasionally support pre‑sale conversations by providing data examples or insights.
Travel locally to customer sites for in‑person reviews and relationship building.
Ideal Candidate Profile
Analytical, detail‑oriented, and comfortable working in spreadsheets.
Strong communicator and natural storyteller.
Enjoys being customer‑facing and explaining complex ideas simply.
Problem‑solver who likes turning data into action.
Comfortable owning their work without micromanagement.
Open to
Early‑career professionals (1–3 years experience).
Customer success, analytics, operations, or technically inclined backgrounds.
Work Setup & Travel
Remote‑friendly with regular customer visits.
Office available but not required.
Travel for in‑person QBRs within the territory.
Base salary target: $80,000–$90,000.
Performance‑based bonus (mix of quantitative + qualitative metrics).
Company vehicle provided (SUV), plus gas, maintenance, and tolls.
Strong onboarding and training support.
Seniority level
Entry level
Employment type
Full‑time
Job function
Consulting, Analyst, and Customer Service
Industries
Data Infrastructure and Analytics, IT System Data Services, and Transportation, Logistics, Supply Chain and Storage
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Worksite address
baltimore, MD, 21276, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.