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Servicenow

Director, AI-Driven ITSM Product Design

santa clara, CA

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Job description

ServiceNow seeks a Director of Product Design for IT Service Management to lead a 20+ person team across Incident, Problem, and Change Management, infusing AI into every pillar.

You'll partner with Product and Engineering to shape strategy, raise craft standards, and drive bold, user-centered experiences across enterprise workflows at scale. This role combines design leadership with strategic influence.

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Worksite address

santa clara, CA, 95053, US

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