About this opportunity
Advantage Solutions lists this Director Client Services opportunity in boise, Idaho. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Director Client Services
Job Locations: US-ID-Boise
Primary Posting Location: Boise, ID, 83701, US. Requisition ID: . Position Type: Full Time. Category: Client Services/Account Management. Salary: USD $93,100.00 - $121,000.00 per year.
Summary
At our Company, we grow People, Brands, and Businesses! We are seeking a highly talented Director of Client Services to serve as the business leader in charge of all client-related services and support activities and provides leadership in the strategic oversight of the Client Services team while providing accountability for the company's strategic goals. Primary role is to provide direction to the planning, management, and oversight of retail client programs in order to drive the achievement of budgeted revenue and margin targets and grow the business through new value propositions, with and through a team of direct and indirect reports. Results will be obtained through effective planning, influence building, and use of resources. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer
Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off
Responsibilities
Align and prioritize tactical activities to support strategic sales plans; establish, monitor, and control costs that impact sales margins.
Target opportunities for growth, support the development of winning proposals and maintain opportunity momentum to expand client revenue.
Gather and monitor client intelligence, build client executive business relationships, and manage execution readiness and resource alignment.
Identify and articulate innovative sales practices; configure and align sales portfolios of team members for maximum effectiveness.
Observe team member behavior to identify strengths, weaknesses, and opportunities for improvement; leverage motivation as a key enabler of client performance.
Directly manage assigned direct reports; hire, retain, train, coach, guide, direct, develop and empower direct reports using company-wide processes, tools, and resources.
Ensure accurate forecasting while monitoring performance to metrics focused on actual sales, profitability, and growth percentage within the business unit.
Align Client Services, Sales, Creative and Technology resources with opportunities.
Troubleshoot and monitor operational issues.
Oversee the development of reports (weekly, monthly, quarterly) for stakeholders.
Create overarching account strategy to guide organizational, technical, process, and account planning and implementation to deliver assigned business objectives.
Provide leadership to accelerate strategy adoption.
Balance corrective with positive feedback to ensure optimum guidance and performance improvement.
Demonstrate mentorship expected service behaviors.
Qualifications
Bachelor's Degree or equivalent experience (Required); MBA preferred.
10+ years of general leadership experience in a sales environment, including full P&L responsibility.
5+ years of direct sales management experience.
Proven track record in sales.
Previous experience managing 10+ direct reports.
Experience working with major retail chains such as Best Buy, Wal-Mart, and/or experience in consumer package goods industry.
Experience in beauty and/or baby categories.
Experience in subscription and/or box programs a plus.
Job Will Remain Open Until Filled
Travel and/or Driving Requirements
Some travel may be required. Driving is not an essential duty of the job.
Supervisory Responsibilities
Directly manages assigned direct reports.
Hires, retains, trains, coaches, guides, directs, develops and empowers direct reports using company-wide processes, tools and resources.
May delegate work of others and provide guidance, direction and mentoring to indirect reports.
Skills, Knowledge and Abilities
Good interpersonal skills
Excellent customer service orientation
Team building skills
Ability to exercise sound judgment
Decision making skills
Ability to visualize and plan objectives and goals strategically
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Excellent written communication and verbal communication skills
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
Ability to direct, lead, coach, and develop people
Flexible and adaptable, able to change and alter according to changes in projects or business environment
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Environmental & Physical Requirements
Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Equal Opportunity
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
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Worksite address
boise, ID, 83708, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.