About this opportunity
Curantis Solutions lists this Director of Customer Implementation opportunity in addison, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position: Director of Customer Implementation
Location: Addison, TX
Job Id: 233
# of Openings: 1
Position Overview
Are you a customer implementation leader who knows how to turn a signed contract into a thriving, long-term partnership? Do you thrive in a fast-paced, entrepreneurial environment where you're building the team and the playbook at the same time? Join Curantis Solutions—a cloud-native software company built for hospice and palliative care—and lead the team that gives our customers a seamless, confidence-building start with our software.
About the Role
As our Director of Customer Implementation, you'll provide day-to-day and strategic leadership for how new customers onboard onto Curantis. You'll manage a team of Implementation Managers, personally stay hands-on with key customer implementations, and define and refine the methodologies that make onboarding successful and repeatable.
You'll work in close collaboration with our Training team on planning and execution, and you'll partner with Sales, Product, Engineering, and Customer Success to keep the customer journey aligned from contract through go-live and beyond—bringing a blend of operational excellence, customer relationship management, and technical understanding to every engagement.
This role thrives in our small company culture where everyone wears multiple hats, contributes ideas, and drives continuous improvement.
What You'll Do
Manage and mentor a team of Implementation Managers, fostering a culture of continuous learning and improvement
Support your team's growth through consistent one-on-ones, performance conversations, goal-setting, and quarterly and annual reviews
Interview candidates and contribute to hiring decisions as the team grows
Customer Implementation & Delivery
Personally manage a portfolio of key customer implementations from kickoff through go-live, serving as a senior point of contact throughout
Define and implement scalable onboarding strategies and methodologies that drive successful, repeatable project delivery
Allocate resources based on project demands and help clear roadblocks so your team can move fast
Ensure customers have a positive, confidence-building experience during implementation that sets the foundation for long-term partnership
Cross-Functional Collaboration
Collaborate closely with the Training team on planning and execution to ensure a smooth, well-coordinated customer experience
Work with the Billing team to make sure implementations set customers up for clean claims and a healthy revenue cycle from day one
Collaborate with Sales, Product, Engineering, and Customer Success to ensure alignment and knowledge transfer throughout the customer lifecycle
Jump in on company-wide initiatives—because in a small company, everyone contributes beyond their core role
What You'll Need
5+ years of experience in customer onboarding, customer support, or customer success, including 5+ years in a leadership role
Hospice experience—you understand the workflows, regulations, and operational realities our customers face
Proven experience managing complex customer implementations in a SaaS, tech, or B2B services environment
A track record fostering strong partnerships with Sales and Product Management to meet customer needs
Experience thriving in a technology, high-growth start-up environment
Proficiency with Microsoft Office
Bachelor's degree in Business, Communications, or a related field
Major Plus
Palliative care experience alongside your hospice background
Experience in EHR/EMR or healthcare software
High-level understanding of claims management and revenue cycle workflows
Working knowledge of JIRA Service Desk or a similar tool
Experience using AI-enabled tools to accelerate your work
What Makes You Successful Here
The ideal candidate:
Knows customer onboarding inside and out—the methodologies, the relationships, and what makes a launch stick
Is a strategic and critical thinker who can spot interdependencies between issues and outcomes before they become problems
Communicates clearly and builds relationships at every level, including executive leadership
Leads and develops people well—coaching, mentoring, and managing conflict with a steady hand
Is an entrepreneurial self-starter who sees problems and fixes them without being asked
Is flexible and adaptable—when priorities shift or someone needs help, you pivot
Embraces technology and AI as productivity boosters, not threats
Listens and collaborates well with sales, implementation, product, and support teams
Why Join Curantis?
At Curantis, your leadership directly shapes whether hospice and palliative care organizations start their journey with us on solid footing. You'll build the team, refine the playbook, and see the direct impact of your work on organizations serving patients and families in their most vulnerable moments. If you want ownership, autonomy, and the chance to lead something meaningful in a supportive small-team environment, this is it.
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Worksite address
addison, TX, 75001, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.