Director of Ecommerce

Job description

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This range is provided by Thirdlove. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$140,000.00/yr - $170,000.00/yr

Direct message the job poster from Thirdlove

ThirdLove disrupted the lingerie industry by empowering women to find their perfect fit online with our innovative Fitting Room quiz and is one of the original brands to operate 100% direct-to-consumer. All design and R&D is done in-house, and our extensive and complex supply chain is fully managed by our team. Inclusivity is at the core of who we are and how we serve our customers and build our teams.

Traditionally, women were given a choice between two options when it came to their bras and underwear: Be sexy, or be comfortable. Our Cofounders: Dave Spector, Heidi Zak, and Ra’el Cohen, thought that was outdated too — so, in 2013, they created ThirdLove — a third, better option, which doesn’t force us to choose between being sexy or comfortable.

What Our Team Embodies

Our culture is collaborative, fast-paced, and data-driven, and we were most recently recognized with the Great Place to Wor k certification. This recognition is given to a very small percentage of companies who apply for it and determined by employees’ real-time reports of their company culture. Earning this designation demonstrates to us that our team at ThirdLove is inspired by our mission, engaged in their everyday work, and enjoy partnering with our teammates and customers. If you want to impact millions of people, find your fit, and propel your career forward, we’d love to hear from you

What We Are Looking For

We are looking for a data-driven Director of Ecommer ce to lead our digital retail site. This role is responsible for our largest revenue channel and requires a blend of strategic leadership with hands-on ownership of our ecommerce platform, software and tools. Your team will be responsible for providing a personalized digital experience, including our customer service AI agent, that converts new and repeat customers and builds brand loyalty

What You Will Own And How You Will Make A Difference

Lead ecommerce strategy and execution, including site performance, conversion, and merchandising, owning all aspects of the eCommerce P&L and driving optimization to meet financial targets of the eCommerce channel

Build and lead a high-performing team with a focus on both strategic growth and operational excellence

Collaborate with cross-functional teams to ensure a seamless customer experience, including merchandising, logistics, engineering, creative, and wholesale

In connection with the data analytics team: leverage data to drive decisions across digital marketing, merchandising, A/B testing, and customer journey improvements; ensure clean and accurate ecommerce data pipelines for product, customer, and order information; and use data to guide weekly and monthly prioritization and planning

Drive platform innovation and evaluate new tools or features to enhance scalability, automation, and personalization

Own and optimize the ecommerce tech stack (e.g. Shopify, returns and post purchase, reviews, personalization, integrations)

Serve as primary liaison with external developers, analytics providers, and platform partners to maintain and improve the site experience

Oversee site security, compliance, and uptime in coordination with technical teams

Optimize all digital experiences including the Fitting Room and test new lifecycle programs (i.e. subscription) to create the best customer experience for both new and repeat customers

Create and implement ongoing organic and paid search strategies in partnership with our agency. Lead the change on AEO with chatbots

Lead other digital sales channels

Manage, expand, and profitability grow the Amazon business

Develop a plan for an international growth strategy and test and learn

You Have

9+ years of ecommerce or digital leadership, preferably in a retail or consumer goods environment

Thinks quickly, loves working on complex business problems and thrives in a dynamic, fast-paced and feedback-driven environment

Hands-on leader adept at zooming in and out from the strategic to the tactical and back a

gainDemonstrated strong business judgment and decision-making skills

Deep experience with ecommerce Shopify Plus and 3rd-party apps. Comfort operating within a Shopify ecosystem and collaborating with dev and tech partners

Strong analytical mindset with fluency in tools like Google Analytics, GA4, Looker, Tableau, or similar

Proven track record in using data to drive ecommerce growth and improve customer experience

Familiarity with APIs, integrations, and working with developers and technical teams

Excellent leadership, project management, and communication skills

ThirdLove Offers

Competitive salary + equity

Paid parental leave

Flex time time off

Discounted and free products

Diversity

ThirdLove is an equal opportunity employer and values diversity at the company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status. Thirdlove is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit E-Verify.

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Marketing

Industries

Retail Apparel and Fashion

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Worksite address

san francisco, CA, 94199, US

Who can apply

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