About this opportunity
Capital One lists this Director of Hospitality, Retail Experiences opportunity in richmond, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.
The Role:
We are looking for a Director of Hospitality to lead the customer-facing, multi-unit food and beverage program in our nationwide Capital One Café network. In this high impact role, you'll set the vision and strategy around food and beverage offerings, promotional/marketing plans, and frontline readiness, partnering closely with Visual Merchandising, Marketing, Programming and others to bring this vision to life. Additionally, you will manage the performance of our third-party operator and coffee partner, and lead an internal team of ~5-7 associates. You will be responsible for turning the CX strategy into reality and building a scalable program to support our growing network. You'll operate in a collaborative environment that values your insight, encourages continuous learning, and rewards innovation.
Key Responsibilities:
Food & Beverage (F&B) Program Strategy & Operations
Program Vision: Lead the vision for the Capital One Café F&B program, ensuring alignment with our broader Retail Experience strategy.
Menu & Offering Innovation: Develop and evolve F&B menu offerings to meet evolving customer needs.
Operational Excellence: Set and maintain rigorous operating standards and standard operating procedures (SOPs) to ensure consistent, premium guest experiences across the nationwide network.
Strategy Execution: Drive work around frontline readiness, promotional and marketing plans, and operational adjustments to maximize efficiency and customer satisfaction.
Partner & Vendor Management
Vendor Performance: Own the end-to-end relationship and performance metrics for our third-party food and beverage operator; define and enforce partner financial reporting standards and staffing guidelines.
Quality Assurance: Oversee network performance through regular analysis of customer feedback, mystery shopping, and operational audits to ensure excellence in delivery.
Contract Governance: Manage operational accountability and service-level agreements (SLAs) with external partners.
Cross-Functional Leadership
Strategic Collaboration: Provide tactical and strategic thought partnership to leaders across Retail Design, Marketing, Strategy, Product, and the Frontline to ensure the hospitality experience is seamlessly integrated into the overall Capital One Café customer experience.
Marketing Integration: Work closely with internal marketing and PR teams to craft and amplify the guest experience story and Café promotional programming.
Events and Programming Integration: Provide strategic alignment and F&B integration into seasonal campaigns, in-cafe events, promotions, and programming on an ongoing basis.
Team Business Operations
People Leadership: Lead, develop, and coach a high-performing internal team, fostering a culture of continuous learning, collaboration, and innovation.
Financial & Resource Management: Manage the F&B program budget, balancing the need to elevate the guest experience while finding cost efficiencies and driving overall profitability.
Performance Tracking: Own the alignment, tracking, and management of team KPIs and OKRs, driving regular business reviews with senior leadership
Basic Qualifications:
Bachelor's Degree or Military experience
At least 5 Years of experience leading projects in a corporate or hospitality environment
At least 5 Years of people leadership experience
Preferred Qualifications:
7+ years of experience in strategic scaling of retail or hospitality operations in a multi-unit setting
Hospitality consulting experience in a high quality fast-casual environment
Proven experience in storytelling, deck building, and presenting in a leadership setting
Excellent problem solving and influencing skills
Other Details
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
McLean, VA: $206,000 - $235,100 for Director, Project Management
New York, NY: $224,800 - $256,500 for Director, Project Management
Richmond, VA: $187,300 - $213,700 for Director, Project Management
Wilmington, DE: $187,300 - $213,700 for Director, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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Worksite address
richmond, VA, 23214, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.