About this opportunity
Hudson lists this Director of Operations opportunity in tucson, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We’re hiring a strategic and results-driven Director of Retail Operations II to lead multi-unit retail operations at Tucson International Airport, AZ . This role oversees a portfolio generating $6–10M in annual revenue, with full accountability for sales growth, profitability, operational excellence, and employee engagement. As a key leader, you will partner with senior leadership, landlords, brand partners, and joint venture stakeholders to deliver exceptional customer experiences while driving business performance across multiple retail locations.
Key Responsibilities
Own full P&L accountability, partnering with senior leadership to set and achieve revenue, expense, and profitability targets
Analyze KPIs, identify performance drivers, and implement strategic action plans to meet or exceed business goals
Lead and develop management teams through coaching, performance management, and talent decisions (hiring, promotion, succession planning)
Ensure consistent execution of Standard Operating Procedures (SOPs) through audits, accountability, and continuous improvement
Oversee retail operations including inventory management, merchandising, receiving, and vendor coordination
Maintain strong relationships with landlords, brand partners, and DBE/ACDBE stakeholders
Drive employee engagement through recognition, coaching, and inclusive leadership practices
Partner with Supply Chain, Commercial, and Marketing teams to optimize assortments and promotional strategies
Monitor financial and operational performance, collaborating with leadership and finance partners on strategic decisions
Maintain compliance with brand standards, lease agreements, CBAs, and operational policies
Lead visual merchandising, planogram execution, and customer experience initiatives
Implement innovative revenue-driving strategies and monitor market trends and consumer behavior
Ensure proficiency across systems (POS, CrunchTime, Kronos, MIV, etc.) and operational tools
What You Bring
8+ years of retail operations experience, including:
3+ years in a leadership role managing multi-unit operations
Strong expertise in multi-unit retail, merchandising, and inventory management
Proven experience driving results through KPIs and financial performance (P&L ownership)
Strong financial acumen with the ability to analyze data and translate insights into action
Experience in travel retail or multi-brand environments preferred
Demonstrated ability to lead, coach, and develop high-performing teams
Excellent communication and stakeholder management skills
Strong organizational, critical thinking, and problem-solving abilities
Ability to manage multiple priorities in a fast-paced, dynamic environment
Why Join Us?
Lead a high-impact, multi-unit operation in a dynamic airport environment
Opportunity to directly influence revenue growth and operational success
Work with diverse stakeholders including global brands and strategic partners
Strong career growth potential within a global organization
Opportunity, growth, and meaningful rewards! We offer:
Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
Employee discounts across all company brands
Employee assistance program
Training and exciting career growth opportunities
To learn more about Hudson and additional career opportunities, visit: Hudsongroup.com/careers
Disclaimer
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.
Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
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Worksite address
tucson, AZ, 85718, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.