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Job description
We are seeking an experienced Director of Venue Operations to lead the day-to-day operations of a high-profile, guest-focused destination in North Georgia. This is a hands-on leadership opportunity for an operator who thrives on creating exceptional guest experiences while driving operational performance, developing teams, and partnering directly with ownership.
Director Of Venue Operations Benefits And Compensation
Base salary: $120,000–$140,000
Executive-level leadership opportunity with direct access to ownership
Opportunity to lead operations for a unique, high-traffic destination
Significant autonomy and influence over operational performance and guest experience
Year-round, full-time leadership position
Collaborative environment working across operations, finance, marketing, sales, retail, and facilities
Director Of Venue Operations Requirements & Qualifications
6+ years of progressive leadership and operational management experience preferred
Proven experience leading a guest-facing operation such as an attraction, hospitality venue, resort, entertainment destination, private club, large event venue, or similar operation
Strong hands-on leadership style with the ability to remain highly visible throughout the operation
Experience leading multiple departments and holding department leaders accountable for performance
Strong financial acumen, including the ability to understand P&L statements, identify unfavorable trends, develop business cases, and improve profitability
Experience balancing revenue growth, cost management, operational efficiency, and the overall guest experience
Ability to oversee staffing levels, employee development, training, and seasonal workforce planning
Experience handling escalated guest and employee situations with professionalism and sound judgment
Ability to take command during emergencies, safety incidents, severe weather, or other unexpected operational events
Comfortable working outdoors, walking the property regularly, and navigating rough terrain and inclines
Ability to lift and/or move up to 40 pounds
Must be comfortable with a position requiring year-round, on-site leadership and occasional after-hours/on-call response
Valid driver's license and ability to obtain required local alcohol-management permitting
The General Manager will personally inspect the property, verify departments are visitor-ready, monitor safety and cleanliness, address operational deficiencies, oversee incident response, and ensure the property is properly opened and secured each operating day. The role also carries oversight across guest-contact departments and administrative staff.
Director Of Venue Operations Preferred Background & Skills
Bachelor's degree preferred
Background managing a large-scale attraction, hospitality destination, resort, entertainment venue, outdoor recreation operation, or other complex guest-facing business
Experience overseeing retail merchandising, food and beverage, direct sales, marketing, and e-commerce functions
Strong procurement and vendor-management experience
Experience developing operational budgets, forecasts, project pro formas, and financial improvement plans
Knowledge of emergency preparedness, disaster recovery, life-safety procedures, and crisis management
Experience working directly with owners, founders, or senior executive leadership
Spanish language skills are a plus
Strong Microsoft 365 skills with the ability to quickly learn additional operational systems
Calm, decisive leadership style with the ability to de-escalate difficult situations and make sound decisions under pressure
JOB ID : #post
Rogers Hornsby
#J-18808-Ljbffr
Worksite address
alpharetta, GA, 30239, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.