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Job description
Benefits
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Dispatch & Billing Coordinator
Are you organized, detail-oriented, and great with people? Do you enjoy a fast-paced environment where priorities can change quickly?
Mr. Handyman of South Essex County is growing, and we’re looking for a Dispatch & Billing Coordinator to help keep our daily operations running smoothly.
This position is the hub between our customers, Service Professionals, and office team. You’ll coordinate daily schedules, monitor jobs, handle billing, and communicate with customers to make sure every job stays on track.
This is a busy, fast-paced position where priorities can change quickly. We’re looking for someone who enjoys staying busy, can shift gears and reprioritize on the fly, and maintains accuracy and professionalism when the pace picks up.
What You’ll Do
Dispatch & Scheduling: Coordinate and monitor daily schedules for our Service Professionals, adjust schedules as needed, and keep jobs moving efficiently.
Customer Communication: Handle incoming and outgoing calls and communicate with customers throughout the scheduling and service process.
Job Coordination: Stay in communication with Service Professionals to monitor job progress, timing, and completion.
Billing: Review completed work, verify job details, prepare and process invoices, and handle customer payments.
Problem Solving: Address scheduling changes, customer concerns, and unexpected issues quickly and professionally.
Customer Experience: Provide the friendly, dependable service our customers have come to expect from Mr. Handyman.
What We’re Looking For
The right person is:
Highly organized and detail-oriented
Comfortable working with numbers and billing
A strong communicator in person and on the phone
Able to multitask and manage changing priorities
Calm and professional under pressure
A problem solver who takes initiative
Comfortable working independently with minimal supervision
Computer savvy and comfortable learning new software
Job Requirements
Full-time, in-office position in Peabody, MA
Monday: 7:30 AM–4:00 PM
Tuesday–Friday: 8:00 AM–4:30 PM
Reliable transportation to our Peabody office
Strong written and verbal communication skills
Comfortable with Microsoft Office, including Excel
Preferred, but not required: Experience with scheduling, dispatching, billing, ServiceTitan, or similar software.
Pay & Benefits
$20–$23 per hour, based on experience and qualifications.
We offer
Medical and dental insurance
Retirement plan
Paid vacation and sick time
7 paid holidays after 90 days
Company-branded apparel
Optional employee-paid Aflac benefits
A supportive, professional work environment
Ready to Join Our Team?
We are actively interviewing and would love to meet you!
This position is offered by the independently owned and operated Mr. Handyman franchise. The franchise owner is the sole employer and is responsible for all employment decisions, including wages, benefits, and working conditions. This job description describes the general nature and level of work expected and is not intended to be an exhaustive list of all
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Worksite address
peabody, MA, 01960, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.