About this opportunity
Insight Global lists this Disputes Agent opportunity in draper, Utah. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
Insight Global is seeking Agents and Investigators with a strong background in Credit Card Disputes to join our client's back office customer disputes resolution team for a large, tech-forward consumer credit card. Our client is a prominent global bank partnering with Mastercard. As an agent, you will investigate a variety of customer scenarios and take action to resolve issues and inquires following Mastercard rules and guidelines as well as US Regulation Z compliance. Dispute scenarios will be fraud and non-fraud related.
Responsibilities
Investigate and resolve customer card transaction disputes received by the front office team through phone, chat and automated intake channels
Communicate accurate resolution to customers
Apply a working knowledge of regulatory requirements and industry recovery knowledge to all cases and ensure adherence in aspects of research and resolutions responsibilities
Act as a SME on process and procedure while recommending appropriate enhancements
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
1+ years of experience working within an operational role at a financial institution
Strong technical aptitude
Excellent verbal and written communications skills and interpersonal skills
Other Relevant Backgrounds May Include:
- Fraud Analysis
- Credit Risk Analysis
- Credit Management
- Credit Card Collections
- Market Surveillance
Financial Audit Investigation - Experience investigating and resolving credit card disputes, fraud, or chargebacks
Knowledgeable in Regulation Z timelines and requirements under the Truth in Lending Act
Strong knowledge of Mastercard network guidelines, chargeback procedures, and chargeback reason codes highly preferred
Experience resolving digital wallet transactional disputes, familiarity with navigating complexities of PAN and DPAN codes
Experience resolving fraud and non-fraud related disputes
Worksite address
draper, UT, 84020, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.