About this opportunity
City of Richmond, Virginia lists this DPU Hiring Event - Field Operations Coordinator opportunity in richmond, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Field Operations CoordinatorThe City of Richmond Department of Public Utilities Water Utility - Field Operations Division is seeking qualified candidates to fill a Field Operations Coordinator position. The selected candidates will be responsible for dispatching service orders and receiving phone calls for internal and external customers. The selected candidate will be assigned to work the 8:00am – 4:00pm shift.Duties include but are not limited to:Answering calls for service, both emergency and non-emergency;Generate service orders;Dispatching service orders to appropriate crews;Monitoring service order workloads and completion;Closing service orders;Creating daily reports (e.g. workload reports, gas leaks reported vs. repaired, and gas demand report);Submitting reports to management;Preparing staffing sheets and managing daily staffing of technicians/field crews;Maintaining record of employee call-outs and vacations to ensure proper staffing.This position serves as Essential Personnel, which means the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather. The selected individuals may be required to work nights, weekends, holidays or on-call, as needed.Qualifications, Special Certifications and Licenses:Minimum Training and Experience:High School Diploma or GEDTwo years of related experienceAn equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classificationLicensing, Certifications, and/or Other Special Requirements:None requiredPreferred Training and Experience:At least three (3) years of customer service/emergency communications experienceStrong background working in an emergency communications environment;Written and Oral Communication skills;Experience in Field Service Order Completion is a plusExperience using Microsoft Word, Excel and Outlook;Knowledge, Skills, and Abilities: Typical Knowledge, Skills, and Abilities: These are a representative sample; position assignments may vary.Knowledge (some combination of the following):Microsoft Office Suite (Word, Excel, Outlook)CIS - Banner, Service Suite, and Miss. UtilitySkills (some combination of the following):Scheduling StaffCustomer ServiceOral and written communicationUsing standard office equipment such as multi-line phones, printers, and computersAbilities (some combination of the following):Multi-task and prioritizeWork independentlyFollow proceduresProblem solve and make decisionsAmericans with Disabilities Act Requirements:Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations. Environmental hazards and physical requirements are detailed in the job description.Equal Employment Opportunity Statement:The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at City of Richmond Values Veterans. We are an official V3 Certified Company.The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
Worksite address
richmond, VA, 23219, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.