About this opportunity
Reliant Systems Inc lists this FIELD SERVICE ENGINEER opportunity in zimmerman, Minnesota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
FIELD SERVICE ENGINEER
Full Time Zimmerman, MN, US
14 days ago Requisition ID: 1034
Salary Range: $75,000.00 To $110,000.00 Annually
General Description
The Field Service Engineer (FSE) is the face to our customer and frontline liaison between customer, engineering, and manufacturing. The FSE’s primary responsibility is for timely installation and maintenance of our capital equipment tool. Other duties include, but are not limited to, customer and FSE training, providing design feedback to engineering, continuous improvement ideas that expand our customer experience, and keeping up with the latest technology and system changes to ensure you are providing the customer with the best service experience possible.
This is accomplished through the following essential functions:
Install, commission, and calibrate precision manufacturing equipment at customer facilities
Perform preventive maintenance to ensure equipment reliability and accuracy
Diagnose and repair mechanical, electrical, pneumatic, and CNC-related issues
Troubleshoot complex system problems and implement corrective actions efficiently
Provide on-site and remote technical support to customers
Train customers on proper equipment operation, safety procedures, and maintenance practices
Interpret technical drawings, schematics, and manuals
Maintain detailed service reports, calibration records, and documentation
Collaborate with engineering and production teams to resolve recurring issues
Ensure compliance with safety standards and company policies
Travel frequently to customer locations (regional, national, or international as required)
Final acceptance and release of products and assemblies according to test and acceptance criteria
Timely processing, documentation, invoicing and controlling work orders, customer orders and service calls according to guidelines
How we measure success:
Customer Satisfaction: Measured through customer feedback of service quality and responsiveness
Minimizing system downtime through effective resolution of technical issues and prompt response time.
Cross-functional collaboration with internal team members as well as our customer
Development of technical skills to keep up with latest technological changes
Adherence to Safety protocols
Job Requirements
Successfully complete a criminal background check.
Regular and reliable attendance.
Flexibility to work extended hours as business needs dictate
Travel Requirements: 50% at customer site (Minneapolis, MN area) with 50% at our Center of Excellence (Zimmerman, MN) for training or instruction, with the potential of international travel in the future.
Skills and Abilities
Attention to detail and precision
Technical aptitude and troubleshooting ability
Time management and organization
Customer-focused mindset
Work Experience & Knowledge Requirements:
4+ years of precision motion and/or automation equipment experience in a Field Service Technician/Engineer role
Experience working with lasers, optical assemblies, servo systems, and robots is a plus
Excellent communication and interpersonal skills
Strong troubleshooting skills and the ability to analyze complex technical issues
Ability to work independently and manage time effectively to meet service commitments
Experience with multi-axis CNC machines, metrology equipment, stages, or high-tolerance machining systems
Familiarity with CAD/CAM software
PLC programming or diagnostics experience
Knowledge of ISO quality standards (Training/documentation material creation)
Education Requirements:
Bachelor’s degree or Associate degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or related field (or equivalent experience)
Paid holidays
Paid time off (PTO)
401k Retirement Plan with a company match of up to 4%
Family or Individual coverage options for Medical Insurance, Dental Insurance, Vision Insurance.
Company paid Basic Group Life. Voluntary Term Life Insurance
VoluntaryShort-term Disability (STD) & Long-Term Disability (LTD), VoluntaryCritical Illness Insurance, VoluntaryAccident insurance, Voluntary Pet insurance.
#J-18808-Ljbffr
Worksite address
zimmerman, MN, 55398, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.