About this opportunity
North Carolina Central University lists this Financial Aid Counselor [POOL] opportunity in durham, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Posting Details
nPosition Information
nPosition/Classification Title Student Services Specialist
nWorking Title Financial Aid Counselor (POOL)
nCompetency Level Journey
nPosition Number
nSalary Grade Equivalent GN06
nFLSA Non-Exempt
nAppointment Type Permanent - Full Time
nFTE 1 = 40 hours/week, 12 months
nIf time limited, duration date
nDepartment Hiring Range $33,540 - $43,229
nEEO-1 Category Professionals
nSOC Code - Office and Administrative Support Workers, All Other
nPosition Overview
nBe an Eagle - Where Purpose Takes Flight!
nAre you ready to make an impact? At North Carolina Central University ( (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.
nJoin our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.
nAn opportunity awaits you at NCCU, where your purpose can take flight.
nVisit NCCU .edu .
nEmployee Benefits
nEmployee Benefits available to NCCU permanent employees include the following and more:
nnnAccrued Vacation and Sick Leave
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nnCommunity Service Leave
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nnNC State – Health Benefits
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nnNCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
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nn11-12 Paid Holidays
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nnTeachers and State Employees Retirement System (TSERS)
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nnOptional Supplemental Plans – 401k, 403b, 457b and 457
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nnEmployee Assistance Program (EAP)
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nnCampus Recreation Center Discount
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nnUniversity Bookstore Discount and more.
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n nPrimary Function of Organizational Unit
nThe purpose of this organizational unit is to administer all of the student financial assistance, and to coordinate all of the Title IV student assistance programs, in which the institution participates, with the institutions’ other federal and non-federal programs of student financial assistance. Our population exceeds 7,500 students with over 90% receiving financial assistance through our office. This unit is responsible for the accountability of approximately $50 million in student assistance
nPrimary Purpose of Position
nThe primary purpose of this position is to counsel students, parents and the public concerning the entire range of financial aid programs. The responsibilities of this position include determining student eligibility, advising students and parents of specific financial aid opportunities and responding to correspondence. The candidate will be expected to understand and apply federal, state and university policies and procedures and must also possess a general knowledge of the Student BANNER system.
nRequired Knowledge, Skills, and Abilities
nKnowledge Requirements
nThe successful candidate must possess:
nnnThorough knowledge of Federal financial aid regulations and programs, including:
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nnThe need analysis process
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nnFinancial aid packaging in an automated environment
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nnU.S. Department of Education Title IV Delivery System
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nnFamiliarity with automated financial aid database systems and Electronic Data Exchange
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nnProficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Access
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nnUnderstanding of office policies and standard work procedures
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nnKnowledge of basic office equipment, including computers, copiers, fax machines, scanners, and calculators
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n nSkills
nnnExcellent analytical and organizational skills
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nnStrong written and oral communication skills
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nnExcellent interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high-pressure environment
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nnAbility to plan, prioritize, and organize workflow effectively
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nnCompetence in preparing professional documents and reports
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n nAbilities
nnnWork independently with minimal supervision
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nnTake initiative to see projects and assignments through to completion
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nnLearn, interpret, and analyze information to support decision-making
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nnExercise sound judgment and discretion in problem-solving
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nnCompile, file, and maintain documents in an orderly and professional manner
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nnAdapt to flexible work schedules as needed
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n nMinimum Education/Experience
nBachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
nMaster’s degree from an accredited university in business, public administration or related field with 2-3 years of experience working at the Graduate Program Level is preferred; or a combination of education, training, and experience in a related field. Knowledge of graduate and Professional degree programs and resources Experience implementing workshops, orientations and/or conferences, and recruitment activities.
nLicenses or Certification required by Statute or Regulation
nn/a
nPre-Employment Requirements
nPre-Employment Requirements:
nnnYou must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
n
nnApplicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
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nnFinal candidates are subject to criminal background checks, and education/license verification prior to employment.
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nnNorth Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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n nEqual Opportunity Employer
nNorth Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
nWork Hours 8:00am - 5:00pm - Monday - Friday
nPosition required to work during periods of adverse weather or other emergencies No
nCampus Security Authority Designated Position No
nWork Location Fully On-site (dedicated office at Duty Station)
nKey Responsibilities and Related Competencies
nRequired Competency Managing Work Processes
nDuties
nEmployee must review and verify student disbursement and origination reports to ensure RPAAWARD and RPALORD match. Aid must be cancelled or decreased within three business days after report is distributed for student with less than half time class loads or zero hours.
nClear all CFLags, Loan Aggs with five days after receiving report of assigned alphabet.
nRequired Competency Decision Making
nDuties
nEmployee must meet 100% accuracy. Do Not create and Over Award or Over the Cost when keying aid to a student’s record. Employee must operate within the given parameters of authority in giving information and making obligations. Employee must clear all over awards, over need and over Cost of attendance daily and notify the student via phone, mail or email when generating a bill for the same.
nRequired Competency Information/Records Administration
nDuties
nEmployees are required to review and accurately interpret records and information in Banner and NextGen to respond to students and parents’ inquiries. Employees must be able to collect data and input data in Banner or NextGen and perform associated tasks with the collection of those documents. Key comments on RHACOMM. Employees must adhere to university, state and federal confidentiality regulations. Scan and index documents in BDMS. In addition, file (daily, weekly or yearly) documents for each student in the appropriate office or area.
nRequired Competency Coordination - Operations
nDuties
nEmployees shall answer and respond to telephone calls from SSA office number, Finesse telephone symposiums and emails from the departmental email account(s) and personal email as it relates to student inquiries. Respond to Chat inquiries as applicable. Review and access appropriate screens and systems to inform customers if documents are complete or incomplete and what is needed to complete the Financial Aid process or to respond to questions. Key comments on RHACOMM. Complete weekly reports, call campaigns and other duties as assigned.
nRequired Competency Customer Service
nDuties
nEmployee must make every effort to assist students with financial need. Employee must commit to the highest level of ethical behavior and refrain from conflict of interest or the perception thereof. Employee must maintain the highest level of professionalism, reflecting a commitment to the mission and goals of NCCU.
nRequired Competency Program Management
nDuties
nEmployee must be able to gain access and be able to effectively interpret the data in the following programs/systems: FAA, COD, NSLDS, Selective Service, BANNER, BDMS, FINESSE and NextGen to review students awards for accuracy, adjustments and overages.
nPosting Detail Information
nPosting Number SPA01493P
nOpen Date 08/27/2026
nClose Date 10/07/2026
nSpecial Instructions to Applicants
nThis is a pooled posting for the following position numbers: , , , , , , , & .
nApplicant Documents
nRequired Documents
nnResume/CV
n nOptional Documents
nnnCover Letter
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nnUnofficial Transcripts (official required from selected candidate)
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nnDD-214 (Veterans Only)
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nnLetter of Recommendation 1
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nnLetter of Recommendation 2
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nnNGB23A or NGB22/DD256 (National Guard Only)
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nnLicenses and/or Certification required by Statute or Regulation
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n nSupplemental Questions
nRequired fields are indicated with an asterisk (*).
nNorth Carolina Central University
n1801 Fayetteville St.
nDurham, NC, 27707
nMainline:
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nTitle IX
n© 2025 North Carolina Central University
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Worksite address
durham, NC, 27703, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.