About this opportunity
Fidelity Investments lists this Financial Services Customer Service Representative opportunity in fort thomas, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Fidelity Investments is hiring a Customer Service Representative in Covington, KY to support clients across our investing, retirement, and workplace benefits businesses. In this hybrid role, you will handle inbound phone and digital inquiries, resolve account and service issues, and educate customers on Fidelity’s tools and products. You’ll document interactions in our systems, meet quality and satisfaction metrics, and collaborate with teammates to address complex needs. Fidelity offers structured training, potential licensing support, and ongoing development in a collaborative, client-first culture focused on integrity, learning, and work-life balance.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.