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Job description
Front Desk Receptionist (Customer Care) - Jaguar Land Rover South Dade
US-FL-Palmetto Bay
Job ID:
# of Openings: 2
Category: Customer Service/Support
Jaguar Land Rover South Dade
Overview
Our Jaguar Land Rover South Dade dealership is hiring for a full-time Customer Care Specialist for the front desk to join our team! This team member must be flexible to work weekends and holidays, if needed.
This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.
Responsibilities
* Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
* Assist in uploading factory parts invoices
* Assist in uploading / reviewing dealer tire invoices to DI
* Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
* Process vendor invoices for parts (creating purchase orders ad submitting for payment)
* Provide and deliver the highest standards of service to our customers and provide assistance as needed.
* Works closely with salesperson
* Transmit information or documents to customers, using computer, mail, or fax.
* Hear and resolve complaints from customers or the public.
* Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
* Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
* Process and prepare memos, correspondence, or other documents.
* Participates in required training
* Keep a current record of staff members' availability.
* Maintain lobby or reception area clean, neat and well organized.
* Maintains an organized, clean and safe work area
* Complies with company's policies and procedures
* Other duties as assigned
Qualifications
Education: High School Graduate or General Education Degree (GED): Required
Experience: One year of customer service oriented experience in a position with high walk-in traffic.
Computer Skills: This position requires an intermediate level of competency using Microsoft Office Suite.
Other Requirements:
Bilingual in English and Spanish is required.
Incumbent must maintain a polished, professional appearance.
This position requires incumbent to be highly reliable and on time to work as scheduled.
Work Environment:
The work environment is extremely fast paced and energetic.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.