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Job description
Family Services Coordinator
At Little Otter Swim School, we're on a mission to save lives by teaching children to swim. Every lesson we teach builds confidence, develops life-saving skills, and helps children become safer in and around the water. We're looking for a Family Services Coordinator to be the organizational hub of our swim school. This role combines customer service, enrollment, scheduling, and operations. You'll be the first point of contact for many families while ensuring that registrations, class schedules, makeups, absences, and account information are handled accurately and efficiently. This is an ideal role for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in keeping details organized.
What You'll Do
Welcome New Families
Greet prospective and current families in person, by phone, and through email.
Help parents understand our programs and find the best class options for their children.
Guide new families through enrollment and onboarding.
Manage Scheduling & Enrollment
Enroll students into appropriate classes.
Process transfers, schedule changes, and class upgrades.
Coordinate makeup lessons and absences.
Maintain accurate student and family records.
Master Our Operating Systems
Learn and become highly proficient in our scheduling and enrollment software.
Accurately manage registrations, attendance, billing information, and class rosters.
Troubleshoot account issues and ensure data accuracy.
Support Family Success
Answer questions about lessons, policies, schedules, and progress.
Resolve concerns professionally and efficiently.
Create a positive, welcoming experience that keeps families engaged and confident in their swim journey.
What Makes Someone Successful in This Role
Strong attention to detail.
Comfortable learning new technology and software systems.
Excellent organizational skills.
Ability to manage multiple priorities without losing accuracy.
Friendly, professional communication skills.
Dependable and consistent attendance.
Ability to stay calm and positive during busy periods.
Preferred Experience
Administrative support
Scheduling or appointment management
Customer service
Front desk operations
Child-focused programs, education, fitness, recreation, or swim schools
Why You'll Love Working Here
Meaningful work that helps keep children safe.
Supportive team environment.
Opportunities for growth and advancement.
Competitive pay starting at $15–$18.50 per hour, with higher rates based on experience.
The opportunity to make a lasting impact on local families.
Every child who learns to swim gains a skill that can last a lifetime. Join our team and help make that possible. Little Otter Swim School is an equal-opportunity employer and encourages individuals from all backgrounds to apply. Join us today and help us teach life-saving skills to children! All employment offers are contingent upon the successful completion of a criminal background check. Compensation: $15.00 - $18.50 per hour.
Our goal is to create a remarkable experience for our students and parents and our fellow employees. One of the many reasons we have been named one of the best places to work by the Charlotte Business Journal. Join us in accomplishing our vision to be a leading and active voice promoting and educating the children, parents, and the community about:
Swimming Skills
Water Safety
Drowning Prevention
Cognitive and Developmental benefits of early and consistent exposure to the water
Worksite address
huntersville, NC, 28078, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.