About this opportunity
Pet Resort Hospitality Group lists this General Manager opportunity in newington, New Hampshire. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We are seeking a passionate and experienced General Manager to lead our Newington location. This is a high-impact leadership role for someone who thrives in a fast-paced, people-and pet-centered environment.
About the Role
As General Manager, you’ll oversee daily operations across all departments, ensuring an exceptional experience for our pet guests and their families. You’ll manage departmental leaders, drive revenue goals, and uphold the highest standards in animal care, customer service, and team culture. This is a hands-on role requiring strong leadership, business acumen, and a love for four-legged friends.
What You’ll Do
Own full resort responsibility, manage budgets, and optimize labor to meet financial goals
Hire, train, and develop departmental supervisors and key staff members
Lead performance management, coaching, and development in partnership with HR
Conduct regular staff meetings and maintain a strong, positive team culture
Ensure compliance with company policies, operational standards, and safety protocols
Oversee vendor relations and daily financial processes including deposits
Partner closely with regional leadership to ensure alignment with brand and company goals
Solve problems quickly and calmly to support staff, guests, and pet parents
Foster a clean, safe, welcoming environment for both animals and people
What Success Looks Like
A happy, high-performing team across all departments
Consistently safe, clean, and well-run facility
Pet parents who trust us and keep coming back
Profit goals met through smart scheduling, strong leadership, and excellent service
What You Bring
Proven leadership experience in multi-department operations (hospitality, pet care, or related fields preferred)
Strong financial acumen and P&L management experience preferred.
Outstanding communication skills and team-building capabilities
Ability to analyze data and make strategic, informed decisions
Calm under pressure, solution-oriented, and customer-obsessed
Availability to work weekends and holidays as needed
Ready to Lead the Pack?
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.