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Job description
Benefits
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Hand & Stone Massage and Facial Spa - RICHMOND WEST END (1515 N. Parham Rd, Richmond, VA 23229) is seeking a high-impact, performance-driven General Manager to lead both the team and the business.
This role is ideal for a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. You'll own spa performance while developing a team that consistently delivers results.
Lead the Business
Spa operations and overall performance
Sales growth, membership performance, and profitability
Key metrics, reporting, and P&L ownership
Build the Team
Recruit, hire, and retain a high-performing team
Lead, coach, and develop your team with a people-first mindset
Build a culture of accountability, engagement, and service excellence
Ensure a World Class Client experience (WCCE) across all touchpoints
Drive the Results
Increase revenue through memberships, service utilization, and retail performance
Use reporting and data to identify opportunities and improve results
Optimize scheduling and staffing to support both service and business needs
Execute local marketing and community outreach initiatives
What We’re Looking For
3-5 years of leadership experience
Proven success driving sales and team performance
Strong communication and leadership skills
A balance of people leadership and business acumen
Strong experience working with KPIs is requiredP&L experience strongly preferred
Comfort in a fast-paced environment
Flexible schedule (nights/weekends/holidays)
What’s In It For You
Medical, Vision, Dental, Life Insurance
401K with 5% company match
Base salary + performance-based bonuses
Paid Time Off
Service & product discounts
Strong support system and people-first culture
Growth opportunities within a multi-unit organization
Who We Are
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot - but at our core, we are still a family-owned company. We are in the people business, and our people come first.
We can't wait to meet you!
Compensation: $50,000.00 - $60,000.00 per year
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time...we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise
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Worksite address
virginia, MN, 55792, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.