About this opportunity
0203 Terre Haute FA lists this General Manager opportunity in terre haute, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
Summary Description: The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak ‘n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak ‘n Shake procedures, policies and specifications which deliver the Steak ‘n Shake Vision and Mission. The General Manager will partner directly with Division President and will receive market level support from Human Resources Manager and Field Training Manager/Coordinator to meet business objectives.
Team and Reporting
Team Function/Scope: This position serves as the primary leader of a single Steak ‘n Shake Restaurant
Department: Operations - Restaurant
Reports to: Division President
FLSA: Exempt
Direct reports: Restaurant Manager, Manager, Shift Manager, Trainers and all Restaurant Associates
Responsibilities
Create an environment of sales growth through guest focus and delivery of Steak ‘n Shake procedures and policies
Identify, train and develop Trainers, Shift Managers, Managers and Restaurant Managers; develop and motivate the Management team to deliver objectives such as guest delight, cost control, quality, and pricing
Train, coach and inspire associates to deliver exceptional service, food and environment
Lead restaurant team to deliver on key metrics and financial expectations
Manage all restaurant costs to deliver positive cash flow
Maintain compliance with food, health, safety and security standards and procedures; create a safe environment free of harassment
Deliver Gold Standard service and lead by example
Demonstrate effective decision making and problem solving aligned with Steak ‘n Shake Principles
Lead Labor Management system through labor forecasting, scheduling, and shift labor management
Has final authority over discipline, termination, and hiring decisions
Customer and Brand Focus
Address guest concerns using the Steak ‘n Shake Guest Recovery Model
Ensure guests are recognized upon entry and departure
Train and motivate managers and associates to deliver hospitality
Communicate with Managers and Associates through scheduled meetings, boards, training, and coaching
Foster a positive team environment with service-oriented staff
Operate in accordance with Gold Standard expectations and other food safety practices
Financial Growth
Manage profitable shifts focused on guest satisfaction, quality, and efficiency
Approve schedules within Labor Scheduling System parameters
Ensure appropriate staffing levels and inventory controls
Oversee cash handling and banking procedures
Ensure completion of shift tools and administrative duties
Ensure compliance with state and federal regulatory laws
Requirements
High School graduate or equivalent preferred
Certified in all Service and Production Stations at Steak ‘n Shake or equivalent
ServSafe certified
Understand Steak ‘n Shake policies, state laws, health codes, and sanitation procedures
Positive, motivating communication; strong organization and time management
Coaching and mentoring skills; flexible and adaptable
Ability to read, write, perform math calculations and analyze data
Demonstrate Golden Rule and Relentless pursuit of Excellence
Ability to work in excess of 50 hours per week while standing, walking
Ability to lift, carry, push and pull 30 lbs
Able to perform tasks performed by service or production staff
Ability to monitor operation and supervise across restaurant
Must be able to legally operate a motor vehicle
Ability to hear and respond to guest and employee inquiries
Key Performance Indicators
Field Results Report (FRR)
Key Metrics
Food Management System
Labor Management System
Collaboration with Above Store Leaders and restaurant teams
Career Path
Field Training Manager
Franchise Partner
Note
This description is an overview of the current position and may be revised. Steak n Shake reserves the right to update duties as needed.
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Worksite address
terre haute, IN, 47808, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.