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Job description
Job DetailsJob Location: CT - Westbrook, CT 06498Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $125,000.00 - $165,000.00 Salary/yearTravel Percentage: NegligibleJob Category: Hospitality - Hotel
Water’s Edge Resort and Spa is seeking an accomplished General Manager to lead resort operations, inspire high-performing teams, and deliver exceptional guest experiences. The ideal candidate is a hands‑on hospitality leader with a passion for luxury service, team development, and driving strong operational and financial results.
Key Responsibilities
Oversee day-to-day operations of the hotel, ensuring all departments are functioning smoothly
Set and implement policies and procedures for the hotel
Monitor the quality of the hotel’s services and amenities, and initiate improvements as needed
Develop and implement marketing strategies to promote the hotel and its services
Support ownership with strategic planning, operational initiatives, projects, renovations, and property improvements
Develop and monitor budgets, financial controls, and performance objectives
Lead, train, and hold team members accountable while fostering a professional workplace
Build strong relationships with Vacation Club Members and participate in HOA meetings
Resolve customer concerns in a timely and professional manner
Ensure compliance with health, safety, and security requirements
Stay current on hospitality trends and identify opportunities to enhance the guest experience and property performance
Support resort-wide events and operations as needed
Qualifications
5+ years of full-service hotel operations management experience, including Food & Beverage knowledge
Demonstrated experience with budgeting, financial controls, and P&L management
Luxury/upscale resort experience strongly preferred
Knowledge of hotel operations, including marketing, housekeeping, and guest relations
Strong communication and organizational skills
Proficiency with standard business software, including spreadsheets and word processing
Ability to work effectively in a fast-paced environment and meet operational deadlines
Bachelor’s degree in hospitality or related field preferred
Must be able to meet the physical requirements of the position, including prolonged standing/walking and lifting up to 50 lbs.
Benefits
Medical, Dental, Vision and Group Life Insurance
Paid Time Off
401(k) with Employer Contribution Eligibility
Employee Discounts
Employee Meals
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Worksite address
westbrook, CT, 06498, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.