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Job description
We’re looking for our first Head of Account Management for the US to scale and professionalize our post-sales motion
As our customer base grows fast, Account Management is shifting from reactive renewals to proactive retention and expansion
You will own this transition end-to-end
This role is both strategic and hands-on
You build structure, coach the team, and make sure renewals and expansions are predictable, well-run, and data-driven
Own the Account Management function across all segments
Define account segmentation, portfolio size, and operating cadence
Run renewal and expansion forecasting and deal reviews
Build and maintain renewal and expansion playbooks
Coach Account Managers through call shadowing and feedback
Own retention, churn, and expansion metrics and reporting
Benefits
Remote-friendly
Flexible working hours
Senior profile with experience leading Account Management or Customer Success teamsComfortable building structure and process from scratchFluent in EnglishLives in ChicagoExperience in B2B SaaS, preferably with technical or developer-focused productsHands-on coach with clear communicationStrong commercial mindset with ownership of renewals and expansion
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.