About this opportunity
LanceSoft lists this HR Shared Services Systems Specialist opportunity in cambridge, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Intake Summary
Role Overview Reason for Opening: New headcount; expanding team.
Hours: 40 hours/week, 9AM-5PM / No weekend work.
Responsibilities Monitor and assign tickets in ServiceNow queue throughout the day.
Handle system side of onboarding-data processing, troubleshooting, ensuring timely hiring.
Analyze data, identify trends, and manage high-priority tickets.
Support onboarding operations; ensure accuracy and efficiency in new hire data processing.
Candidate Profile
Experience: 5+ years in HR Shared Services/People Operations.
Education: Bachelor's degree minimum.
Top Skills: Attention to detail and time sensitivity.
Strong communication and customer service.
Excel proficiency (Pivot Tables, VLOOKUP) and ability to present data in PowerPoint.
Preferred Tools: ServiceNow (highly preferred) ; Open to similar systems
SuccessFactors or other HRIS systems
Power BI (nice-to-have) but might be overqualified with this experience
Soft Skills: Collaborative, inquisitive, team-oriented, proactive.
Not a fit: TA coordinators; needs shared services background.
Interview Process Round 1: Hiring Manager (30 mins)
Round 2: Two team members (45 mins)
Worksite address
cambridge, MA, 02140, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.